How do I make a payment?


To make a store card payment, click here to be taken through to our secure payment processing site.
These payments may take up to 72 hours to show on your account.

In store

If you are a New Look cardholder you can make a payment in any of their stores. Just remember to have your New Look Card with you.

By Direct Debit

Contact us to set up a new Direct Debit or amend an existing one to pay the minimum amount or your full outstanding balance each month

By telephone

Call us on the Customer Service Helpline to make a debit card payment using our automated payment system These payments may take up to 72 hours to show on your account.

By standing order, internet bank and telephone banking

When paying by Standing Order please quote the following details to your bank or service provider:

Ikano Bank AB (publ). Sort code: 40-02-50. Account number: 81341561 These are different to those on the payment slip

  • Please always quote your 16 digit account number shown on the front of your statement
  • Please ensure that you instruct your bank or service provider to make payment 5 working days before your due date
  • You may choose the amount that you pay each month, however we will always require a minimum amount as detailed on your monthly statement

At your bank

Payments can be made at any UK bank using cheque, cash or postal order

By post

You can send a cheque payment by using the pre-addressed envelope enclosed in your statement.

Please enclose the Bank Giro Credit slip with your payment. Print your account number on the reverse of the cheque.

If you have lost your pre-addressed envelope please use the following address:

Ikano Bank AB (publ), PO Box 862, Camberley GU15 9XT