Complaints process

What you can expect from Ikano

Complaints data

Ikano Bank AB (publ) provides consumer finance products in partnership with many of the UK's most recognisable high street retailers. For a list of these brands click here.

Firm name: Ikano Bank AB (publ)

  Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Banking   405 328 100 23
Home Finance n/a n/a n/a n/a
General Insurance and pure protection 261 215 100 12
Decumulation, life and pensions n/a n/a n/a n/a
Investments n/a n/a n/a n/a


The 666 complaints opened during the period January to June 2016 equates to 0.08% of active accounts.