Complaints process

What you can expect from Ikano

Complaints data

Ikano Bank AB (publ) provides consumer finance products in partnership with many of the UK's most recognisable high street retailers. For a list of these brands click here.

Firm name: Ikano Bank AB (publ)

Report for complaints opened during the period 1st July to 31st December 2016

  Banking Home Finance General Insurance and pure protection Decumulation, life and pensions  Investments
Number of complaints opened per 1000 accounts 7.7 n/a 63.1 n/a n/a 
Number of complaints opened 6359 n/a 218 n/a n/a 
Number of complaints closed 6316 n/a 199 n/a n/a 
Percentage closed within 3 days 92.3% n/a 0% n/a n/a 
Percentage closed after 3 days but within 8 weeks 7.5% n/a 100% n/a n/a 
Percentage upheld 52% n/a 13.5% n/a  n/a 
Main cause of complaints opened General admin/customer services n/a Unclear guidance/ arrangement n/a  n/a