Help and advice

FAQs, support and useful info

Online security

Stay secure

If you have received a suspicious Ikano email, please do not respond to it, report it to https://www.actionfraud.police.uk/report_phishing.

Any emails sent from Ikano Bank to our customers will always contain the last 3 digits of your postcode as a security measure.

At Ikano Bank we take your personal security very seriously and take every possible step to protect you from known fraudulent activities that may occur online, over the phone or via email. For more advice on online security please see our ‘Stay Secure’ information.

Call us today

If you need to talk to us about your account, please call us on the number below and one of our team will happily assist you.

0371 781 3080*

+44 371 781 3080 if you’re calling from abroad.

Open hours

Weekdays 8.30am to 8.00pm

Saturday 8.30am to 8.00pm

Sunday 10.00am to 6.00pm

Write to us

If you would like to send us a letter, here’s our address:

Ikano Bank AB (publ)
PO Box 10081
Nottingham
NG2 9LX

You have the right to know what information we hold about you

If you would like to request a copy of the information that we hold about you, please contact us.

All requests may take up to 30 calendar days once we have been able to confirm that you have (or had) an account with us. There is no charge for these requests.

If we don’t have your current address on our records you’ll need to update this first - you can do this by writing to us or giving us a call.

If your name has changed, please read 'What should I do if my name has changed' FAQ for more information.

*Calls to this number cost the same as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to this number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at the national rate. Calls may be recorded for training purposes.

The actual cost you are charged will depend on your phone provider, please check with them if you are unsure.