Help and advice

FAQs, support and useful info

Call us today

If you need to talk to us about your account, please call us on the number below and one of our team will happily assist you.

0371 781 3080*

+44 371 781 3080 if you’re calling from abroad.

Open hours

Weekdays 8.30am to 9.00pm

Saturday 8.30am to 8.30pm

Sunday 10.00am to 1.00pm

Write to us

If you would like to send us a letter, here’s our address:

Ikano Bank AB (publ)
PO Box 10081

*Calls to this number cost the same as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to this number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at the national rate.

The actual cost you are charged will depend on your phone provider, please check with them if you are unsure.