Help and advice

FAQs, support and useful info

Call us today

If you need to talk to us about your account, please call us on 0371 781 3080* and one of our team will happily assist you.

+44 371 781 3080 if you’re calling from abroad.

Write to us

If you would like to send us a letter, here’s our address:
Ikano Bank AB (publ)
P O Box 10081

*Our lines are open

  • Weekdays   8.30am - 9.00pm
  • Saturdays   8.30am - 8.30pm
  • Sundays   10.00am - 1.00pm

To maintain a quality service, and for security reasons, we may monitor or record phone calls.

0371 781 3080

*Calls to this number cost the same as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to this number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at the national rate.

The actual cost you are charged will depend on your phone provider, please check with them if you are unsure.

+44 371 781 3080 if you’re calling from abroad.