Payment Protection Insurance

Important update - deadline to make a PPI complaint

The Financial Conduct Authority (FCA) has set a deadline of 29 August 2019, all PPI complaints need to have been received by Ikano Bank by this date. If we receive your complaint after this date you will lose your right to have your complaint assessed.

What is Payment Protection Insurance (PPI)?

Payment Protection Insurance (PPI) is an insurance product that enables customers to insure monthly repayments of credit products in the event they become ill or disabled, lose a job or face other circumstances that may prevent them from earning income to make their monthly payments.

Payment Protection Insurance does not extend to policies that cover you in the event of death or critical illness. These are classed as Life or Critical Illness policies and do not offer the same cover as a Payment Protection Insurance.

An easy way to check if you have taken out PPI with any of our loan or store card products is to check your statements for evidence of premiums paid. Also, you may have policy booklets and loan or credit agreements that show information on PPI.

If you have or had one of the store cards or loans with us listed below, you may have taken out PPI.

Please note we did not engage in any sales of new PPI policies after 23rd March 2009

If you have a concern about how your PPI Policy was sold, it's easy for you to contact us directly. You don’t need to use a Claims Management Company (CMC) who will typically charge an upfront fee or take a proportion of any compensation you may be due

To help with your query you can print out and complete the PPI Questionnaire

Download form

Or you can find it here:

Then post it with a covering letter to:

Ikano Bank AB (publ)
PO Box 10081

Alternatively you can send an email to:

Or you can call us on 0371 781 3080*

+44 371 781 3080 if you're calling from abroad.

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge if you feel that we haven’t come to a resolution that you are happy with. Although there are time limits for referring your complaint to the Ombudsman, we will consent to the Ombudsman considering your complaint even if you refer the complaint outside the time limits. You can find the details for the Financial Ombudsman above.

*Calls to this number cost the same as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to this number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at the national rate. Calls may be recorded for training purposes. The actual cost you are charged will depend on your phone provider, please check with them if you are unsure.

Accounts that may have PPI

Ikea Home Card
Ikea Home Loan
Leeds and Holbeck Personal Finance
Leeds and Holbeck Personal Loan
Leeds Personal Loan
The Austin Reed Credit Card
The CC Credit Card
The CC Mimosa Card
The Coast Card
The Habitat Card
The Habitat IFC
The Habitat Interest Free Loan

The Ikea Card
The Karen Millen Card
The Liberty Account Card
The Liberty Card
The Liberty Club Card
The Liberty Interest Free Loan
The New Look Card
The Oasis Card
The Oasis VIP Card
The Principles Card
The Principles Visa Card
Warehouse Fashions