Applied for IKEA finance after 26 May 2021?
See IKEA finance FAQs
Applied for IKEA finance after 26 May 2021?
See IKEA finance FAQs
If you have an online account, you can make payments after logging in.
It’s the total amount you owe that's shown on your statement. It includes any purchases, fees and charges on your account.
The amount may be different if you’ve paid us, bought items or had a refund since your statement.
If you can't get online contact our Customer Service Team
You can tell us you've moved address by filling in our online form.
If you have an account, you can also change other personal details online.
You need to pay at least the minimum payment shown on your monthly statement.
If you only pay the minimum, it’ll take you longer and cost you more to clear your balance.
Contact us straightaway by filling in our online form.
Then, we'll block your card and send you a new one.
Credit reference agencies are independent organisations that hold information about adults living in the UK - including whether you're on the electoral roll, financial products you have, how much you currently owe and how well you've managed any financial products you've had (for example - have you missed any payments, any County Court Judgments etc). Lenders can request information about you to help them make a decision about lending you money (this is called a credit search).
There are 3 main credit reference agencies in the UK (Experian, TransUnion & Equifax). For more information:
When you apply for credit (either with Ikano Bank or with any other lenders), a credit search is carried out. Credit searches help lenders make informed, fair decisions about lending money, as they can see what financial products you have and how well you've managed them in the past.
The 'search' is where lenders request information about you from credit reference agencies. There are 3 main credit reference agencies in the UK (Experian, TransUnion and Equifax). These agencies hold lots of information about adults living in the UK - including whether you're on the electoral roll, financial products you have, how much you currently owe and how well you've managed any financial products you've had (for example – have you missed any payments, any county court judgments etc).
We offer loans and store cards with a number of well-known retailers, to help make your purchases more affordable. Find out more about which retailers we work with.
If you have applied for finance which we've been unable to approve, you can ask for the decision to be reviewed.
To do this, please write to us -
Ikano Bank AB (publ)
P O Box 10081
Nottingham
NG2 9LX
Please include a recent copy of your credit report and any other additional financial information that you feel we should be aware of.
We will respond to your appeal within 14 days. We may need to call you to discuss your appeal. We'll write to you to confirm the decision.
You can use the Next Generation Text Service, go to ngts.org.uk for details.
If you would like to receive documents in large print, Braille or audio, please call us on 0333 155 4610*.
See the contact us page
The amount you pay will cover any insurance premiums first.
It starts with higher interest rate balances, covering default fees and charges, then interest, then the cost of your purchases.
If you paid more than 5 working days ago, check with your bank to see if the payment was processed.
If your payment has been returned, it's because you've used the wrong reference or not added one. It must be your store card account number so we can match it to your account.
If it's been processed, please get in touch so we can look into it.
We charge a £12 fee if:
We charge interest from the day you bought your item until the balance is fully paid (unless you're eligible for a promotional rate).
You get up to 55 days interest free on all purchases if you pay in full.
Your account could be in credit if you've:
A credit shows on your statement as a minus figure with £0 minimum payment due.
If your account is in credit you can ask us for a credit balance refund.
After you tell us, we'll make the process of closing the person's account as smooth as possible.
You can close your account when you've paid off all you owe.
To close your account please contact our Customer Service Team.
We can help if there's a problem with something you've bought using a store card serviced by Ikano Bank.
If you're not satisfied with the service you've received from Ikano Bank, we want to know about it. Please get in touch so we can put it right.
You’ll be charged a £12 fee. It may also be recorded on your credit report, which could make it harder or more expensive for you to get credit in the future.
We can help if you're worried about paying. Please get in touch with us straightaway.
We'll always try to work with you first to help you pay off what you owe.
If you don't pay for 3 months or more, you may get a letter to say your debt's been sold to another company.
There are lots of charities that offer free and independent advice to help you manage your finances.
We're supporting the Take Five campaign to help you better understand fraud and protect yourself.
We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0333 155 4600* (+44 333 155 4600 if you’re calling from abroad).
*We are open Monday to Friday 9am to 4.30pm. Our phone line is often quieter in the afternoon.
You can use the Relay UK service to get in touch with us.