Coronavirus help and support

We know that Coronavirus will be a concern for many of our customers and causing disruption to daily lives.

We're doing all we can to support you during these difficult times.

Managing your account

You can manage your store card and savings accounts online as usual.

Loan payments will still be taken by Direct Debit.

If you need to make additional payments, please don’t pay by cheque as these payments may not clear in time. Please see other ways to pay.

Ways to pay

If you need help

Our Customer Service lines are closed but you can still find lots of information and answers to your questions online

There may be disruptions to the post, so this could delay any letters that you send to us or any account information that we send by post.

Help centre

If you're worried about paying

If the Coronavirus outbreak has affected your ability to make payments, you can ask for a 3 month payment break. There’s also free advice and support available to help with all of your finances.

Get financial support

How we’re handling post (including cheques)

Currently we can only open and send post two days a week. This means it’s taking us longer to process, so please bear with us if we need to respond or return anything, like your proof of address.

If you’ve sent us a cheque and are worried it won’t be cashed before your payment is due, please get in touch.

Spending with your store cards

New Look, Oasis and Warehouse stores are currently closed. You can still use your New Look card to shop online. If you usually pay your New Look card in store, please see other ways to pay.

Be aware of fraud

Some criminals are using Coronavirus to trick people into sharing their personal or financial information in phishing emails.

Tips to protect you from fraud

Accessibility services

  • If you're blind or visually impaired

    We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*


  • If you're deaf or hearing impaired, or have a speech difficulty

Contact us

These are challenging times and we’re dealing with a high number of calls and requests for customer support. Unfortunately this can mean long call wait times and queues.

We’re doing our best to help customers who need our support the most, so please only call if your request is urgent. Thank you for your understanding.

Contact us