Lasting relationships

Built on loyalty management solutions

Loyalty Management Solutions

Credit and Loyalty management solutions

Whether you are looking to implement a new loyalty programme from scratch or have one already but want to get it working harder, we can help.

We work with our partners to delight their customers and build loyalty, by putting their relationships first in your marketing strategy. Putting highly engaged customers at the centre of every decision, delivers measurable value and will allow you to stand out against your competitors.

As we are data marketing experts our programmes deliver even more valuable data. This helps to grow your business into the future, setting you up for long-term success.

End to end loyalty programme management

The Ikano Bank insight team design, build and deliver fully managed loyalty and customer engagement programmes, delivering dedicated resource and strategic recommendations, generating more spend and increased frequency.

All or a selection of the following can be produced

  • Design, build and host loyalty programmes
  • Loyalty and engagement programme execution
  • Pilots & testing
  • Controls & learning
  • Omni-channel engagement and rewards engine
  • Real-time analytics engine
  • Brand management
  • Customer journey strategy
  • Delivering measurable value
  • Optimising market effectiveness
  • Customer strategy and planning
  • Site location planning
  • Partner loyalty training
  • Multi-format, omni-channel strategy and execution
  • Data visualisation tools
Omni-channel technology

Omni-channel technology

Simplicity, inspiration and consistency across all channels. Customers either love you or they don’t; they expect the same service across all channels and interactions.

Consumers are demanding seamless experiences and interactions across all channels. This huge growth in mobile devices, social channels and big data is driving the convergence of the digital and physical worlds. This is a fantastic opportunity to start collecting more valuable customer information. A managed service provided by Ikano Bank means that you will get the best in class technology, without the ongoing investment.

Social CRM

Omni-channel, cross device customer engagement is critical to collecting relevant data and driving ROI. Linking your customers to their social media accounts allows for a more personal engagement and importantly will allow you to put a monetary value on acquiring a new follower.

Social CRM

Take the guess work out of customer engagement
We can help you build lasting relationships

Insight services

Data visualisation tools

Our Insight team are experts in using your transactional data to grow your business but we understand how important it is for you to have sight of the data too. All of our partners can get access to their data in a structured single customer view to allow for a suite of data visualisation counts and reporting.

Why we're different

This is simple, it's our people!

Data itself can’t achieve corporate or marketing goals - it's the process of analysis, interpretation and insight that provides the useful information. The right technology can capture data, produce reports and perform basic analysis but it can’t spot trends, patterns and meaningful insight that deliver success on to marketing strategy. Our experienced analysts and strategists do exactly that. We become part of your team working together to achieve your objectives.