Retailer details Retailer Please enter the name of the company logging the complaint Store/Location Please give us your store name or location Your name/ID Please give us your name Customer details First name Surname Address Just the first line of the address is fine. This is to help us identify the account. Your postcode Date of birth DDMMYYYY Ikano account number (if known) For store cards, please enter the 16 digit card number. For loan accounts, the account number can be 9 or 16 digits long Email address Telephone number Please give us the best number to contact the customer on. This can be a landline or mobile phone number. When is best time to contact the customer? We can't guarantee we'll be able to call at the time stated however, we will do our very best to. Brief description of the complaint Please give us detail so we can investigate thoroughly and respond quickly. Privacy policy For information about how we store data please see our privacy policy. Thank you, we've received the complaint The complaint will be reviewed by our Customer Care team. Where possible, we will aim to call to discuss it with the customer in the next 72 hours. Back to form
