Ikano takes its obligations as a responsible lender very seriously.
We take great care to ensure that all our processes, policies and training support co-workers in helping customers make the right decisions about our products and that they are given the right information in a clear and understandable format.
Ikano continues to assess our customers' situation throughout their relationship with us and we take great care to ensure that our customers are treated fairly at all times including if they get into financial difficulties.
Ikano has a team of trained advisors to help with any problems in maintaining payments on your account. Please contact us to discuss your options.
There are also a number of other 'not for profit' organisations who may be able to help you:
• StepChange Debt Charity www.stepchange.org
• Money Advice Service website www.moneyadviceservice.org.uk
• National Debtline www.nationaldebtline.co.uk
• Citizens Advice Bureau www.citizensadvice.org.uk
You can also use the Money Advice Service Debt Test Tool to find out how likely you are to have problems with your borrowing.