Ikano Bank customer service team scoops double award win

• Ikano Bank wins ‘Large Contact Centre of the Year’ plus ‘Employee Engagement Strategy of the Year’ at the Midlands & Yorkshire UK Contact Centre Forum Awards 2016

Nottingham-based Ikano Bank beat off stiff competition from the likes of Intercontinental Hotels Group (owners of Holiday Inn, Crowne Plaza and Staybridge Suites) and Legal & General to claim the coveted Large Contact Centre of the Year and also secured the Employee Engagement Strategy of the Year Award.

The awards celebrate best practice across over 1,500 contact centres in the Midlands and Yorkshire. They are designed to reward innovation, team-working, employee engagement and customer service.

Alongside the two wins the bank also had four other shortlisted finalists: Amy Houston for Advisor of the Year, Paula Denman for Support Person of the Year, and Charlotte Gregory and Ishtiaq Qayyum both for Team Manager of the Year. Each one impressed the judges and was recognised with a Highly Commended Award.

Dan Joy, UK Country Manager at Ikano Bank, said: "We pride ourselves on providing simple low cost loans, Retail finance and great rate savings products.  And when our customers prefer to talk to one of us at our contact centre in Nottingham we make sure they receive fantastic customer service. We're ecstatic that our employees' hard work has been recognised in the region.

"Happy employees mean happy customers – and it's a simple philosophy we put into practice every day at our Nottingham office. Thanks very much to the UKCCF – it's great to be included amongst the winners alongside some big names. We'll be carrying on the work to make sure our customers receive all the help and support they may need when they call our centre – and to make sure our employees continue to enjoy working at Ikano Bank."