Fraud awareness

Stay Secure

Here at Ikano we take your personal security very seriously and take every possible step to protect you from known fraudulent activities that may occur online, over the phone or via email. However, it is always best to stay vigilant and cautious. If you are contacted by Ikano it is also worth noting that we will never:

  • ask you to provide any bank details via email.
  • ask you to provide any bank details via the telephone without the correct security questions being asked first.
  • contact customers regarding competitions or promotions offering substantial cash rewards.


  • protect your identity - make sure you keep valuable documents safe and destroy unwanted paperwork with a cross cutter shredder.
  • keep us up to date - let us know if you change your name, address, telephone number. We may need to contact you from time to time.
  • check your latest statements - you can now view your statements securely online. Make sure all the transactions are correct and report any that may seem suspicious by contacting us.
  • protect your Computer, Mobile and electronic devices - never leave your laptop unattended in public places and ensure you lock your mobile phone in case it is stolen or lost. Ensure you have the latest security software updated and password protect any important documents. 


  • respond to suspicious emails - known as phishing emails, fraudsters will try to send emails convincing you to hand over personal information. If you believe you have received an illegitimate email from Ikano, please contact us
  • give out security information such as security passwords and pin numbers as these should always be personal to you. Also, Don't give out any personal information such as name, address, bank details and phone numbers until you have verified the credentials of the person or organisation
  • click on links in a email or text message, unless you are sure it is from a trusted source. All Ikano links start with the following domains:

Contact us

If you are ever unsure about any communications you have received from Ikano or if you believe you have received an email or telephone call that may be fraudulent, please contact us.

This was last updated on 30/06/17