Fraud awareness

Stay Secure

Here at Ikano we take your personal security very seriously and take every possible step to protect you from known fraudulent activities that may occur online, over the phone or via email. However, it is always best to stay vigilant and cautious. If you are contacted by Ikano it is also worth noting that we will never:

  • ask you to provide any bank details via email.
  • ask you to provide any bank details via the telephone without the correct security questions being asked first.
  • contact customers regarding competitions or promotions offering substantial cash rewards.

Suspicious email?

Any emails sent from Ikano Bank to our customers will always contain the last 3 digits of your postcode as a security measure.

If you've received an email you think may be suspicious, please don't click on any links and delete the email immediately.

Do

  • protect your identity - make sure you keep valuable documents safe and destroy unwanted paperwork with a shredder.
  • keep us up to date - let us know if you change your name, address, telephone number. We may need to contact you from time to time.
  • check your latest statements - you can now view your statements securely online. Make sure all the transactions are correct and report any that may seem suspicious by contacting us.
  • protect your computer, mobile and electronic devices - never leave your these unattended in public places and ensure you lock your mobile phone in case it is lost or stolen. Make sure your devices are protected with regularly-updated anti-virus and anti-spyware software.
  • block the sender’s email address if you think you've received a phishing email - that way, you won’t receive any more emails from that account.

Don't

  • respond to suspicious emails - these could potentially be phishing emails where fraudsters will try to convince you to hand over personal information. If you believe you have received a fraudulent email from Ikano, please don't click on any links and delete the email immediately.
  • give out security information such as security passwords and PIN numbers as these should always be personal to you.
  • give out any personal information until you have verified the credentials of the person or organisation.
  • click on links in an email or text message, unless you are sure it is from a trusted source. All Ikano links start with the following domains:
    • https://ikano.co.uk/
    • https://myaccount.ikano.co.uk/
    • https://esig2.ikano.co.uk/

If you've received a potential scam message or computer virus but no money has been lost you can report it on the actionfraud.police.uk website. 

Contact us

If you are ever unsure about any communications you have received from Ikano or if you believe you have received an email or telephone call that may be fraudulent, please contact us.

This was last updated on 30/06/17