We are members of the Finance & Leasing Association (FLA). If you have a loan or a store card product then the FLA can assist you and can be contacted in writing.
Their details are:
The Compliance Manager,
Finance & Leasing Association,
2nd Floor Imperial House,
15 – 19 Kingsway, London,
If you are an Ikano Bank saver then the FLA does not apply.
The European Commission offers a service for resolving disputes between consumers and online traders. You can access this service here: https://ec.europa.eu/consumers/odr/