If you’re not satisfied with our response
If you feel that our response to your complaint has not addressed the concerns you have raised, please call us on 0371 781 3080* (+44 371 781 3030* if you're calling from abroad) so we can understand if there is anything more we can do.
The Financial Ombudsman Service – an independent review of your complaint
If you are not satisfied with how we have resolved your complaint, you can refer your complaint to the Financial Ombudsman Service for an independent review.
Although there are time limits for referring your complaint to the Ombudsman, we will consent to the Ombudsman considering your complaint even if you refer the complaint outside the time limits. This service is free of charge.
You can write to them at:
The Financial Ombudsman Service,
Telephone: 0800 023 4567 or 0300 123 9123
The European Commission offers a service for resolving disputes between consumers and online traders. You can access this service here: http://ec.europa.eu/consumers/odr/