Complaints data

Ikano Bank AB (publ) provides consumer finance products in partnership with many of the UK's most recognisable high street retailers. For a list of these brands click here.

Firm name: Ikano Bank AB (publ)

Report for complaints opened during the period 1st January 2018 to 30th June 2018

  Banking Home Finance General Insurance and pure protection Decumulation, life and pensions  Investments
Number of complaints opened per 1000 accounts


n/a 115.65 n/a n/a 
Number of complaints opened 1407 n/a 280 n/a n/a 
Number of complaints closed 1344 n/a 209 n/a n/a 
Percentage closed within 3 days 78.7% n/a 0% n/a n/a 
Percentage closed after 3 days but within 8 weeks 21.3% n/a 100% n/a n/a 
Percentage upheld 37.3% n/a 16% n/a  n/a 
Main cause of complaints opened General Admin / Customer Service n/a Information: sums/charges or product performance n/a  n/a