Complaints data

Ikano Bank AB (publ) provides consumer finance products in partnership with many of the UK's most recognisable high street retailers. For a list of these brands click here.

Firm name: Ikano Bank AB (publ)

Report for complaints opened during the period 1st July 2017 to 31st December 2017

  Banking Home Finance General Insurance and pure protection Decumulation, life and pensions  Investments
Number of complaints opened per 1000 accounts 1.42 n/a 83.1 n/a n/a 
Number of complaints opened 1203 n/a 223 n/a n/a 
Number of complaints closed 1165 n/a 219 n/a n/a 
Percentage closed within 3 days 84.4% n/a 8.7% n/a n/a 
Percentage closed after 3 days but within 8 weeks 15.5% n/a 91.3% n/a n/a 
Percentage upheld 37.9% n/a 2.3% n/a  n/a 
Main cause of complaints opened Information: sums/charges or product performance n/a Information: sums/charges or product performance n/a  n/a