Complaints data

Period covered in this report: 1 January 2024 to 30 June 2024.

Financial companies are required by the regulator to report all the complaints they received from customers, every six months. At Ikano Bank AB (publ) we publish how many complaints we've received and how long we've taken to resolve them.

Ikano Bank AB (publ) provides consumer finance products in partnership with many of the UK's most recognisable high street retailers. See a list of the brands.

Complaints Data

Product/ Service Group

Provision (at reporting period end date)

Number of complaints opened by volume of business

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking and credit cards

4.62 per 1,000 accounts

N/A

1,732

1,745

23.38%

67.62%

38.57%

Other General Admin/
Customer Service

Insurance and protection

0 per 1,000 active policies in force

N/A

The above table is the standard format that the Financial Conduct Authority requires firms to use, when reporting complaints in the above product areas.

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