Help Centre

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Frequently asked questions

Here are some popular questions we get. They could help answer your query quickly, but please get in touch if you don’t find what you need.

Loan FAQs

Help to manage your personal or retail loan.

Loans help

IKEA Finance Services
IKEA Finance Services

Help with your loan if you applied after 26 May 2021

IKEA finance FAQs

Piggy bank
Savings account FAQs

Help with managing your savings.

Savings help

Questions about Brexit

  • Will Ikano Bank stay in the United Kingdom after Brexit?

    Yes. We’ve been providing financial products in the UK for over 25 years and remain committed to our UK customers.

  • Do I need to do anything?

    No, your account and details are the same as before.

  • Are there any changes to how my personal data is held or processed?

    There are no changes to how your personal data is held or processed.

    For more information on how we use your data, please see our privacy notice.

Contact us

Can't find the answer to your question? We're here to help.

Contact us

Take Five - To Stop Fraud

Accessibility services

We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.

  • If you're blind or visually impaired

    We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0333 155 4600* +44 333 155 4600 if you’re calling from abroad.

    *We are open Monday to Friday 9am to 12pm and 1pm to 4.30pm. Our phone line is often quieter in the afternoon.


  • If you're deaf or hearing impaired, or have a speech difficulty