Frequently asked questions
Here are some popular questions we get. They could help answer your query quickly, but please get in touch if you don’t find what you need.
Here are some popular questions we get. They could help answer your query quickly, but please get in touch if you don’t find what you need.
Yes. We’ve been providing financial products in the UK for over 25 years and remain committed to our UK customers.
No, your account and details are the same as before.
There are no changes to how your personal data is held or processed.
For more information on how we use your data, please see our privacy notice.
We're supporting the Take Five campaign to help you better understand fraud and protect yourself.
We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0333 155 4600* (+44 333 155 4600 if you’re calling from abroad).
*We are open Monday to Friday 9am to 4.30pm. Our phone line is often quieter in the afternoon.
You can use the Relay UK service to get in touch with us.
