Browse our Help Centre categories to find support and information to manage your account and services.
Help Centre
Service your account | Find help & support | FAQs
IKEA Family credit card
IKEA interest-free loan
For IKEA loans, where you applied for the loan online or using our app after 26 May 2021.
Loans
For retailer loans (DFS, ScS) and IKEA loans (for large purchases only, applied for with a store colleague before 27 May 2021).
Financial Support
Find out how we can help if you are worried about keeping up with your payments.
Extra Support
If you need extra support due to physical health, mental health or due to a recent life event such as bereavement, we want to help.
Accessibility
If you're visually impaired, hearing impaired or have speech difficulty we can provide additional support to use our products and services.
Make a complaint
Sometimes things can go wrong. Let us know what happened so we can try to put it right.
Raise a claim
If there's a problem with something you've bought using finance from Ikano Bank and you can't resolve it with the retailer, we can support you.
Fraud Prevention
We're supporting the Take Five campaign to help you better understand fraud and protect yourself.
Jargon Buster
We like to keep things simple but sometimes we have to use financial terminology and references. You can use our Jargon Buster to understand these terms and phrases.
Can't find what you're looking for?
You can use the self-service links and FAQs above for the quickest way to find your answer, but if you can't find the answer to your question, we are happy to help.