Help Centre

We're here to help with your account

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Frequently asked questions

Here are some popular questions we get. They could help answer your query quickly, but please get in touch if you don’t find what you need.

Loans
Loan FAQs

Help to manage personal or retail loans

Loans help

Piggy bank
Savings account FAQs

Help with managing your savings

Savings help

Managing your account

Here are a few ways to complete some tasks

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Make a payment

There are plenty of ways to pay - you choose the one that suits you best.

Ways to pay

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Get help with your finances

If you're worried about money or keeping up with your payments, we're here to help you.

Financial support

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Make a complaint

Sometimes things go wrong. If this happens, please tell us so we can put it right.

How to complain

Questions about Brexit

  • Will Ikano Bank stay in the United Kingdom after Brexit?

    Yes. We’ve been providing financial products in the UK for over 25 years and remain committed to our UK customers.

  • Do I need to do anything?

    No, your account and details are the same as before.

  • Are there any changes to how my personal data is held or processed?

    There are no changes to how your personal data is held or processed.

    For more information on how we use your data, please see our privacy notice.

Contact us

These are challenging times and we’re dealing with a high number of calls and requests for customer support. Unfortunately this can mean long call wait times and queues.

We’re doing our best to help customers who need our support the most, so please only call if your request is urgent. Thank you for your understanding.

Contact us

Coronavirus help and support

Take Five - To Stop Fraud

Accessibility services

We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.

  • If you're blind or visually impaired

    We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*

     

  • If you're deaf or hearing impaired, or have a speech difficulty