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Help Centre

We're here to help with your account

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Frequently asked questions

Here are some popular questions we get. They could help answer your query quickly, but please get in touch if you don’t find what you need.

Cards

Store card FAQs

Help to manage your store card account.

Store cards help

Loans

Loan FAQs

Help to manage your personal or retail loan.

Loans help

IKEA Finance Services

IKEA Finance Services

Help with your loan if you applied after 26 May 2021

IKEA finance FAQs

Piggy bank

Savings account FAQs

Help with managing your savings.

Savings help

Contact us

Can't find the answer to your question? We're here to help.

Contact us

Take Five - To Stop Fraud

Accessibility services

We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.

  • If you're blind or visually impaired

    We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0333 155 4600* (+44 333 155 4600 if you’re calling from abroad).

    *We are open Monday to Friday 9am to 4.30pm. Our phone line is often quieter in the afternoon.

     

  • If you're deaf or hearing impaired, or have a speech difficulty