Browse our Help Centre categories to quickly find the support and information you need to manage your account and services.
Browse our Help Centre categories to quickly find the support and information you need to manage your account and services.
For IKEA loans, where you applied for the loan online or using an App.
Help with your IKEA finance loan application
For retailer loans (DFS, ScS) and IKEA loans (for large purchases only, applied for with a store colleague before May 2021).
Find out how we can help if you are worried about keeping up with your payments.
If you need extra support due to physical health, mental health or due to a recent life event such as bereavement, we want to help.
If you're visually impaired, hearing impaired or have speech difficulty we can provide additional support to use our products and services.
Sometimes things can go wrong. Let us know what happened so we can try to put it right.
If there's a problem with something you've bought using finance from Ikano Bank and you can't resolve it with the retailer, we can support you.
We're supporting the Take Five campaign to help you better understand fraud and protect yourself.
We like to keep things simple but sometimes we have to use financial terminology and references. You can use our Jargon Buster to understand these terms and phrases.
You can use the self-service links and FAQs above for the quickest way to find your answer, but if you can't find the answer to your question, we are happy to help.
