Store card FAQs
Help to manage your store card account
Store cards help
Help to manage personal or retail loans
Savings account FAQs
Help with managing your savings
Here are a few ways to complete some tasks
Make a payment
There are plenty of ways to pay - you choose the one that suits you best.
Due to the Coronavirus health alert, post and cheque payment processing times may be significantly longer. We recommend paying by a different method to make sure your payment clears on time.
Ways to pay
Get help with your finances
If you're worried about money or keeping up with your payments, we're here to help you.
Make a complaint
Sometimes things go wrong. If this happens, please tell us so we can put it right.
How to complain
Yes. We've been operating in the UK for over 25 years and have no plans to change this because of Brexit.
We’re a branch of the Swedish company Ikano Bank AB (publ) and remain committed to our UK customers.
All terms and conditions for our customers in the UK are governed by UK law. This won't change after Brexit.
There’ll be a change in how Ikano Bank is regulated by the Swedish regulator (Finansinspektionen) and UK regulators (Prudential Regulation Authority and Financial Conduct Authority). When this happens, we’ll update your terms and conditions to reflect how this regulation applies.
It will not change how your account works.
No, your account and details will stay the same as before.
We don't expect this to change.
For more information on how we use your data, please see our privacy notice.
No. If you have a complaint we’ll still deal with it first. If you’re not happy with our response, you can refer your complaint to the Financial Ombudsman Service.
Our complaints process
These are challenging times and we’re dealing with a high number of calls and requests for customer support. Unfortunately this can mean long call wait times and queues.
We’re doing our best to help customers who need our support the most, so please only call if your request is urgent. Thank you for your understanding.
Coronavirus help and support
We're supporting the Take Five campaign to help you better understand fraud and protect yourself.
What is identity theft?
How to report fraud
We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*
You can use the Relay UK service to get in touch with us.
Visit the Relay UK website
Need any help? go here