Frequently asked questions Here are some popular questions we get. They could help answer your query quickly, but please get in touch if you don’t find what you need.
Yes. We've been operating in the UK for over 25 years and have no plans to change this because of Brexit. We’re a branch of the Swedish company Ikano Bank AB (publ) and remain committed to our UK customers.
All terms and conditions for our customers in the UK are governed by UK law. This won't change after Brexit. There’ll be a change in how Ikano Bank is regulated by the Swedish regulator (Finansinspektionen) and UK regulators (Prudential Regulation Authority and Financial Conduct Authority). When this happens, we’ll update your terms and conditions to reflect how this regulation applies. It will not change how your account works.
We don't expect this to change. For more information on how we use your data, please see our privacy notice.
No. If you have a complaint we’ll still deal with it first. If you’re not happy with our response, you can refer your complaint to the Financial Ombudsman Service. Our complaints process
This information reflects that the United Kingdom left the European Union on 31 January 2020. Current rules for the UK and EU apply during the transition period. New rules will take effect on 1 January 2021.
Contact us These are challenging times and we’re dealing with a high number of calls and requests for customer support. Unfortunately this can mean long call wait times and queues. We’re doing our best to help customers who need our support the most, so please only call if your request is urgent. Thank you for your understanding. Contact us Coronavirus help and support
Keep your details safe We're supporting the Take Five campaign to help you better understand fraud and protect yourself. What is identity theft? Fraud awareness How to report fraud
Accessibility services We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*