For questions about a particular product, delivery or returns, contact the company you bought your item from first. Otherwise please get in touch with us.
You can ask us to review the decision by writing to Ikano Bank, PO Box 7221, Willenhall WV1 9DR. Please include a recent copy of your credit report and any other financial information you think we should know about. We’ll respond within 14 days - we may need to ask you for more information.
You can cancel your agreement within 14 days of your application. You'll have 30 days to pay back what you've borrowed. Cancellation form
Yes. If you want to pay off your loan early, you can ask us for a settlement figure online. We will tell you how much it'll be to pay off your loan and when you need to pay by. You can also call us on 0344 856 5535 (Monday to Friday, 10am to 2pm). The figure will include up to 58 days interest in line with the Consumer Credit (Early Settlement) Regulations 2004. This doesn't apply to interest-free credit loans.
Yes. After your first Direct Debit payment, you can contact us to change your payment date. We'll let you know when it'll change over.
Yes, see our ways to pay for more information. Remember, you’ll still pay your monthly Direct Debit until your loan is paid off. If you overpay, we’ll send you a refund. If you’re being charged interest, paying more off earlier will mean you pay less interest overall. This is because interest on your loan is calculated daily on the remaining balance. If you want to pay off your loan, you'll need to ask us for a settlement figure first.
After your first Direct Debit payment, please contact us to change your bank details. We'll let you know when it'll change over.
We'll send you a statement every year in the post. It’ll show how much you borrowed, your current balance, and a summary of your payments for the last 12 months.
After you tell us, we'll make the process of closing the person's account as smooth as possible. Register a bereavement
You’ll be charged a £12 fee. It may also be recorded on your credit report, which could make it harder or more expensive for you to get credit in the future. Get help with paying
We'll always try to work with you first to help you pay off what you owe. If you don't pay for 3 months or more, you may get a letter to say your debt's been sold to another company.
There are lots of charities that offer free and independent advice to help you manage your finances. Get financial support
Contact us These are challenging times and we’re dealing with a high number of calls and requests for customer support. Unfortunately this can mean long call wait times and queues. We’re doing our best to help customers who need our support the most, so please only call if your request is urgent. Thank you for your understanding. Contact us
What is a Buy Now Pay Later loan? Buy Now Pay Later (BNPL) gives you more flexibility when paying off your retail loan. More about BNPL
Keep your details safe We're supporting the Take Five campaign to help you better understand fraud and protect yourself. What is identity theft? Fraud awareness How to report fraud
Accessibility services We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*