Changed your mind about your IKEA interest-free loan or IKEA Family credit card?

You can cancel your finance if you signed your agreement within the last 14 days.

By cancelling your finance it means:

You'll have 30 days to pay back any amount you borrowed from Ikano Bank for any items purchased.

If you have a loan, you will be cancelling the finance but not the order placed with IKEA.

What happens next:

We'll contact you to confirm the cancellation has been completed. This is typically within 72 hours.

Please do not make any further purchases.

You’ll not be able to use your credit card once we’ve processed your request.

If you want to cancel your order, please contact the retailer.

Please do not submit multiple requests.

Complaints

If you want to make a complaint you can use our complaints form.

Step 1 of 2

Your account number

You can find your account number, which begins 9401, on your credit agreement, statements and on some letters from us.

I don't know my account number

As you don't know your account number, please contact our customer services team on 0333 155 4646 to request a cancellation.

Was the information you received clear and easy to understand?

Yes

Did you have enough information to decide if the loan was right for you?

Yes

Your details

First name

Surname

Day

Your postcode

Your email address

Please use the email address that we have registered on your account

Please confirm your email

Contact number (in case we need to call you)

Please give us the best number to contact you on. This can be a landline or mobile phone number.

When is the best time to contact you?

If we need to call you, we will try our best to contact you at your preferred time.