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Changed your mind about the finance?

You can cancel your finance if you applied within the last 14 days.

By cancelling your finance it means:

  • You'll have 30 days to pay back the amount you borrowed from Ikano Bank for any items purchased.
  • You will be cancelling the finance but not the order placed with the retailer.

Please note: 

  • We will contact you to confirm the cancellation has been completed. This is typically within 24 hours.
  • Please don't make any further purchases.
  • If you want to cancel your order, please contact the retailer.

Complaints

If you want to make a complaint you can use our complaints form.

Online cancellation form

Please tell us your details

Step 1 of 2

You can find your account number on your credit agreement, statements and on some letters from us.
As you don't know your account number, please contact our customer services team on 0333 155 4646 to request a cancellation.

Your details

Step 2 of 2

Date of birth (day and month)

Please use the email address that we have registered on your account
Please give us the best number to contact you on. This can be a landline or mobile phone number. 
If we need to call you, we will try our best to contact you at your preferred time.