Ikano cookie usage policy

Our website uses cookies to help you in your interactions with the site and enhance your user experience.

Cookies are small files placed on your computer's hard drive, or in your browser memory, when you visit Ikano’s website. It helps us speed things up for you when you come back. It tells us what parts of the site you visit, what you like and what's most relevant to you. Our cookies don’t store any personal or confidential information about you and are used for analysis only.

To make sure you get the best from our website, we advise that users keep cookies active on their machine whilst visiting our website.

What does this website specifically use cookies for?

  • Session cookies
    Most of the cookies we use are session cookies, which last only for the duration of your visit and are deleted when you close your browser. No personal data is collected. These simply enable us to identify that the same person is moving from page to page. We store and collect a unique ID to track your session from page to page via session cookie. This is important to understand our customers’ experience as you move around our website.

  • Persistent cookies
    We also use certain cookies that are persistent, meaning that they last beyond your session enabling an enhanced user-experience when you return to the site. Most browsers automatically accept cookies and you should be able to accept, delete or reject them if you wish by adjusting the settings on your browser. This will, however, affect your use of the areas of our Website that use cookies.

Cookies we use


Used by google analytics to monitor usage of our website.

Expiry: Not set


Used by google analytics to monitor usage of our website.

Expiry: 6 months


Created when the customer allows cookies to be used.

Expiry: Fri, 31 Dec 9999 23:59:59 GMT

A Session ID to ensure your payments are processed through our system correctly.

Expiry: End of your session


Used by our content management system to identify new or previous users.

Expiry: 1 year


Used by google analytics to monitor usage of our website.

Expiry: 30 minutes


Used by google analytics to monitor usage of our website.

Expiry: 2 years


A Session ID used to track your movement across the Ikano website.

Expiry: End of your session


Used to manage when the customer has successfully logged in to eSignature.

Expiry: End of your session


Used by our content management system to identify the users journey across our site.

Expiry: End of session

Third party cookies

From time to time, we may embed external content or media from third party websites (e.g. Facebook, YouTube, Twitter) within our website. As a result of this, these websites may apply a cookie to the page where the embedded content or media is viewed.

Ikano do not take responsibility for third party site cookies and you should check the website of the provider for more information.

Opting out of cookie usage

You can also block cookies through your browser - however, you may find that this reduces your browsing experience.

For further information about managing and disabling cookies, you can refer to your browser's help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a guide (see which explains to users how cookies work, can be managed and blocked by all browser types.

This policy was last updated on 18/08/15