Contact us

Please visit our frequently asked questions to see if there's an answer to your query.

If you can't find an answer online please get in touch:

You should have received a balance update in the last month by email.

The email was from Ikano Bank - please check your junk folder first if you didn't get it.

If you still need to get in touch

Get your loan balance

You should have received a balance update in the last month by email.

The email was from Ikano Bank - please check your junk folder first if you didn't get it.

If you still need to get in touch:

You can ask for your balance online.

You can also call our automated phone line on 0333 155 4610. You’ll need your 16 digit loan account number to use this service.

You should have received a balance update in the last month by email.

The email was from Ikano Bank - please check your junk folder first if you didn't get it.

If you still need to get in touch:

You can ask for your balance online.

You can also call our automated phone line on 0333 155 4610. You’ll need your 16 digit loan account number to use this service.

If you've:

- paid more than the amount due on your statement
- been refunded money on your order

you can ask us for a credit balance refund.

If you've:

• paid more than the amount due on your statement
• been refunded money on your order

you can ask us for a credit balance refund.

If you would like to update any of the following:

• email address
• postal address
• telephone number
• bank details
• direct debit due date
• your name

Visit update your loan details

If you need to cancel your order, please contact the retailer directly.

After you do, they'll tell us so we can cancel your finance agreement. Please give us 10 working days to process the cancellation.

If you’ve changed your mind about the loan, you can cancel your agreement within 14 days of applying.

Cancellation form

You can make extra payments to your loan account by bank transfer.

How to make a payment

Remember - if you pay off more, your Direct Debit amount will stay the same until you've paid off your loan.

Your settlement figure is the amount you need to pay back your loan in full.

Get a settlement figure

Unless your loan is interest-free, the figure will include up to 58 days interest in line with the Consumer Credit (Early Settlement) Regulations 2004.

To update any of the following:

• email address
• postal address
• telephone number
• bank details
• due date
• your name

Visit update your store card details

Please tell us more so we can put things right.

How to complain

You can make payments and check your balance in your online account.

Log in to your account

Set up access to your account

Need help logging in?

 

If you don't have online access:

See other ways to pay

Email us

You can make payments and check your balance in your online account.

Log in to your account

Set up access to your account

Need help logging in?

 

If you don't have online access:

See other ways to pay

Email us

You can make payments and check your balance in your online account.

Log in to your account

Set up access to your account

Need help logging in?

 

If you don't have online access:

See other ways to pay

Email us

The quickest way is to make a card payment online.

Pay online

Other ways to pay

To check your balance please contact us.

You can make payments and check your balance in your online account.

Log in to your account

Set up access to your account

Need help logging in?

 

If you don't have online access:

See other ways to pay

Email us

You can make payments and check your balance in your online account.

Log in to your account

Set up access to your account

Need help logging in?

 

If you don't have online access:

See other ways to pay

Email us

Please visit our online help to see if there's an answer to your query.

Help Centre

If you can't find an answer online please get in touch:

Please try to call us only if it's urgent
Currently our phone lines are very busy as we try to support customers in these challenging times. We're sorry for any inconvenience caused.

Problem logging in? Please take a look at our online help page first.

Otherwise please get in touch with us for support.

Remember, if you have a New Look, IKEA, Karen Millen, Oasis or Warehouse card you can log in to your account.

You can also find lots of answers to common queries in our frequently asked questions.

Otherwise please fill in our online form to email us your query.

Email us

Please call us and we'll send you a Direct Debit mandate form in the post.

After you've completed it and sent it back to us, we'll set up your Direct Debit within 5 working days.

0344 856 5535

Our colleagues are working from home, which means your wait may be longer than usual. Thank you for your patience.

Opening hours:
Monday to Friday,
9am to 12pm* and 1pm to 4.30pm

*Our phone line is often quieter in the afternoon

Please call:
0333 155 4600

Opening hours:
Monday to Friday: 9am to 4.30pm*

*Our phone line is often quieter in the afternoon

Please call:
0333 155 4600

Opening hours:
Monday to Friday: 9am to 4.30pm*

*Our phone line is often quieter in the afternoon

Please call:
0344 856 5535

Our colleagues are working from home, which means your wait may be longer than usual. Thank you for your patience.

Opening hours:
Monday to Friday,
9am to 12pm* and 1pm to 4.30pm

*Our phone line is often quieter in the afternoon

Please fill in our online form to email us your query.

Email us

Email us

The easiest way to settle your loan is to bank transfer your final payment.

How to make a payment

After you've settled your loan, you'll get a letter within 3 weeks to confirm your account is closed.

Contact us straightaway by filling in our online form. We'll block your card and send you a new one.

Lost and stolen card form

Please wait 10 working days to see if your card arrives. It may take longer if there's a bank holiday too.

Contact us straightaway by filling in our online form. We'll block your card and send you a new one.

Lost and stolen card form

Take a look at our savings account frequently asked questions.

For help with your savings account, you can also call:

0333 155 4607

Monday to Friday: 9am - 5pm

Want to change your payment due date?

Simply fill our online due date change form.

Want to change something else?

Fill in our online contact form and we'll give you a call.

The quickest way to set up a new Direct Debit

Download, print and fill in our Direct Debit Mandate Form and pop it in the post to us.

If you don't have access to a printer

Fill in our online contact form and we'll send you a form in the post. Fill it in and send it back to us.

Want to setup or change your bank details?

Please call:
0333 155 4600

Opening hours:
Monday to Friday,
9am to 12pm* and 1pm to 4.30pm

*Our phone line is often quieter in the afternoon

Alternatively, you can print and fill in our Direct Debit Mandate Form and pop it in the post to us.

Want to change your payment due date?
Simply fill our online due date change form.

Want to setup or change your bank details?

Please call:
0333 155 4600

Opening hours:
Monday to Friday,
9am to 12pm* and 1pm to 4.30pm

*Our phone line is often quieter in the afternoon

Alternatively, you can print and fill in our Direct Debit Mandate Form and pop it in the post to us.

Want to change your payment due date?
Simply fill our online due date change form.