Contact us

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Please choose an option below:

card card Store card & retailer loans
loans loans Personal Loans
savings savings icon Savings

Call us

0371 781 3080*

+44 371 781 3080 if you're calling from abroad.

We are open

Weekdays 8.30am - 9.00pm

Saturdays 8.30am - 8.30pm

Sundays 10.00am - 1.00pm

Email us

If you have a general enquiry which is not related to your account, you can email us at customerservice@ikano.net 

Please remember if your query is related to your account we will not be able to resolve it by email.

Write to us

If you would like to send us a letter, here’s our address:

Ikano Bank AB (publ)
P O Box 10081
Nottingham
NG2 9LX

Call us

0344 856 5743*

+44 344 856 5743 if you're calling from abroad.

We are open

Monday-Saturday 9.00am - 8.00pm

Sundays 10.00am - 1.00pm

Email us

If you have a general enquiry which is not related to your account, you can email us at customerservice@ikano.net

Please remember if your query is related to your account we will not be able to resolve it by email.

Write to us

If you would like to send us a letter, here’s our address:

Ikano Bank AB (publ)
P O Box 10081
Nottingham
NG2 9LX

Call us

0371 880 6182*

+44 371 880 6182 if you're calling from abroad.

We are open

Weekdays 9.00am - 7.00pm

Saturdays 9.00am - 12.30pm

Sundays Closed

Email us

enquiries@savings.ikano.co.uk

Alternatively if you are an existing Ikano Bank saver then you can securely email us through the online account management system.

Write to us

If you would like to send us a letter, here’s our address:

Ikano Bank
Savings Department
P O Box 1328
Newcastle Upon Tyne
NE99 5EA

*Calls to this number cost the same as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to this number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at the national rate. Calls may be recorded for training purposes.

The actual cost you are charged will depend on your phone provider, please check with them if you are unsure.