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Get in touch about your account

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What do you need to contact us about?

Let's find the quickest way to sort your query.

You'll need to call us to check your balance.

However, due to Coronavirus, we’re operating a limited service in our call centre.

Please get in touch only if you need immediate financial support.

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Call us on 0371 781 3078 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Call us on 0371 781 3058 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Call us on 0371 781 3059 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Call us on 0371 781 3076 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Call us on 0371 880 6184 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Call us on 0371 781 3061 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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You need to call us to change your details.

However, due to Coronavirus, we’re operating a limited service in our call centre.

Please get in touch only if you need immediate financial support.

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Please tell us more so we can put things right.

How to complain

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You need to call us if you want to set up or change a Direct Debit.

However, due to Coronavirus, we’re operating a limited service in our call centre.

Please get in touch only if you need immediate financial support.

There are other ways to pay off extra

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

Ways to pay more

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To set up or change your monthly Direct Debit, call us on 0371 781 3078.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 81341561
Reference: Your 16 digit DFS loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3058.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit Ikano loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3059.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit IKEA loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3076.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 81341561
Reference: Your 16 digit ScS loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 880 6184.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit Topps Tiles loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3061.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit Vision Express loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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If you have one, you can change your personal details in your online account.

Set up an online account

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Please tell us more so we can put things right.

How to complain

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You can make payments and check your balance in your online account

Log into your account

Set up an online account

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You can make payments and check your balance in your online account

Log into your account

Set up an online account

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You can make payments and check your balance in your online account

Log into your account

Set up an online account

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The quickest way is to make a card payment online.

Pay online

Other ways to pay

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You can make payments and check your balance in your online account

Log into your account

Set up an online account

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You can make payments and check your balance in your online account

Log into your account

Set up an online account

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Check out our frequently asked questions.

Due to Coronavirus, we’re operating a limited service in our call centre.

Please get in touch only if you need immediate financial support.

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Take a look at our frequently asked questions.

You can also call us on 0371 880 6182, Monday to Friday, 8am - 6pm.

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Check out our frequently asked questions.

Due to Coronavirus we’re operating a limited service in our call centre.

Please get in touch only if you need immediate financial support.

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This is a mandatory field.

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Help Centre

Check out our FAQs for answers to some common questions.

Help Centre

Worried about your finances?

If you're concerned about keeping up with your payments, we're here to help.

Help with paying

Accessibility services

We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.

  • If you're blind or visually impaired

    We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*

     

  • If you're deaf or hearing impaired, or have a speech difficulty