Contact us

Get in touch about your account

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What do you need to contact us about?

Let's find the quickest way to sort your query.

Please visit our frequently asked questions to see if there's an answer to your query.

If you can't find an answer online please get in touch:

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Have you got a settlement figure from us yet?

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You should have received a balance update in the last month by email.

The email was from Ikano Bank - please check your junk folder first if you didn't get it.

If you still need to get in touch

Get your loan balance

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Please call our automated phone line on 0371 781 3078 to check your balance.

You’ll need your 16 digit loan account number to use this service.

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Please call our automated phone line on 0371 781 3076 to check your balance.

You’ll need your 16 digit loan account number to use this service.

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Simply fill in our online form to tell us your new details.

Change of address form

Please note - it may take up to 5 working days to update on your account.

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If you need to cancel your order, please contact the retailer directly.

After you do, they'll tell us so we can cancel your finance agreement. Please give us 10 working days to process the cancellation.

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If you’ve changed your mind about the loan, you can cancel your agreement within 14 days of applying.

Cancellation form

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You can make extra payments to your loan account by bank transfer.

How to make a payment

Remember - if you pay off more, your Direct Debit amount will stay the same until you've paid off your loan.

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The easiest way to settle your loan is to bank transfer your final payment.

How to make a payment

After you've settled your loan, you'll get a letter within 4 weeks to confirm your account is closed.

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Your settlement figure is the amount you need to pay back your loan in full.

Get a settlement figure

Unless your loan is interest-free, the figure will include up to 58 days interest in line with the Consumer Credit (Early Settlement) Regulations 2004.

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Moved home?
Fill in our change of address form

If you need to change something else
Email us

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Please tell us more so we can put things right.

How to complain

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

If you don't have online access

See other ways to pay
Email us

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

If you don't have online access

See other ways to pay
Email us

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

If you don't have online access

See other ways to pay
Email us

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The quickest way is to make a card payment online.

Pay online

Other ways to pay

To check your balance please email us.

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

If you don't have online access

See other ways to pay
Email us

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

If you don't have online access

See other ways to pay
Email us

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Please visit our online help to see if there's an answer to your query.

Help Centre

If you can't find an answer online please get in touch:

Please try to call us only if it's urgent

Currently our phone lines are very busy as we try to support customers in these challenging times. We're sorry for any inconvenience caused.

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Take a look at our frequently asked questions.

For help with your savings account, you can also call 0371 880 6182, Monday to Friday, 9am - 5pm.

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Contact us straightaway by filling in our online form. We'll block your card and send you a new one.

Lost and stolen card form

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Problem logging in? Please take a look at our online help page first.

Otherwise please get in touch with us for support.

Email us

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Remember, if you have a New Look, IKEA, Karen Millen, Oasis or Warehouse card you can log in to your account.

You can also find lots of answers to common queries in our frequently asked questions.

Otherwise please fill in our online form to email us your query.

Email us

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Please try to call us only if it's urgent

Currently, our phone lines are very busy - it's likely you'll wait a long time to speak to someone. If you can email us instead, it'll help us support customers who need to speak to us the most in these challenging times. Thank you.

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Please try to call us only if it's urgent

Currently, our phone lines are very busy - it's likely you'll wait a long time to speak to someone. If you can email us instead, it'll help us support customers who need to speak to us the most in these challenging times. Thank you.

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Please try to call us only if it's urgent

Currently, our phone lines are very busy - it's likely you'll wait a long time to speak to someone. If you can email us instead, it'll help us support customers who need to speak to us the most in these challenging times. Thank you.

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Please fill in our online form to email us your query.

Email us

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Email us

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Please fill in our online form to email us your query.

Email us

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Help Centre

Check out our FAQs for answers to some common questions.

Help Centre

Worried about your finances?

If you're concerned about keeping up with your payments, we're here to help.

Help with paying

Accessibility services

We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.

  • If you're blind or visually impaired

    We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*

     

  • If you're deaf or hearing impaired, or have a speech difficulty

Write to us

For loans and store cards:

Ikano Bank, PO Box 7221, Willenhall WV1 9DR.

For savings accounts:

Ikano Bank, Savings Department, PO Box 1328, Newcastle Upon Tyne, NE99 5EA.