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Get in touch about your account

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What do you need to contact us about?

Let's find the quickest way to sort your query.

Please visit our frequently asked questions to see if there's an answer to your query.

If you can't find an answer online please get in touch:

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We have limited telephone support at the moment - please try to call us only if it's urgent.

This will help us support customers who need us the most in these challenging times.

We're working on improvements, but in the meantime there can be a long wait if you phone us.

We'll be emailing you soon with a balance update

Remember, you'll get an update in the next few weeks - look out for an email from Ikano Bank.

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Urgent balance updates:
0344 856 5535
Monday to Friday, 10am to 2pm

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Please call our automated phone line on 0371 781 3078 to check your balance.

You’ll need your 16 digit loan account number to use this service.

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Call us on 0371 781 3058 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Call us on 0371 781 3059 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Please call our automated phone line on 0371 781 3076 to check your balance.

You’ll need your 16 digit loan account number to use this service.

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Call us on 0371 880 6184 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Call us on 0371 781 3061 to check your balance.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.

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Simply fill in our change of address form to tell us your new details.

Please note - it may take up to 5 working days to update on your account.

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Please tell us more so we can put things right.

How to complain

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If you need to cancel your order, please contact the retailer directly.

After you do, they'll tell us so we can cancel your finance agreement. Please give us 7 days to process the cancellation.

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Please try to call us only if it's urgent - our phone lines are very busy. It's likely you'll wait a long time to speak to someone.

This will help us support customers who need us the most in these challenging times.

If you’re still going ahead with your purchase, but you’ve changed your mind about the loan, you can cancel your loan agreement within 14 days of applying.

Please make sure you can pay for your purchase another way. After cancelling, you'll have 30 calendar days to pay back the balance of your loan.

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0344 856 5535
Monday to Friday, 10am to 2pm

You can also cancel by writing to Ikano Bank, PO Box 7221, Willenhall WV1 9DR.

Email us

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Please try to call us only if it's urgent - our phone lines are very busy. It's likely you'll wait a long time to speak to someone.

This will help us support customers who need us the most in these challenging times.

You need to have a Direct Debit in place for your monthly payments. This will show on your bank account as ‘Ikano Bank’.

To change your bank account details or set up a new Direct Debit, please call us.

For urgent payments, see our other ways to pay.

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Urgent Direct Debit help:
0344 856 5535
Monday to Friday, 10am to 2pm

 

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You can make extra payments to your loan account by bank transfer. Go to ways to pay for details.

Remember - if you pay off more, your Direct Debit amount will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3078.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 81341561
Reference: Your 16 digit DFS loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3058.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit Ikano loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3059.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit IKEA loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3076.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 81341561
Reference: Your 16 digit ScS loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 880 6184.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit Topps Tiles loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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To set up or change your monthly Direct Debit, call us on 0371 781 3061.

We're open Monday to Friday, 8.30am to 7pm and Saturday 8.30am to 6pm.


How to pay off extra

Please bank transfer your payment to:

Sort code: 40-02-50
Account number: 31341588
Reference: Your 9 digit Vision Express loan account number

If you pay off more, your monthly Direct Debit payment will stay the same until you've paid off your loan.

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Please try to call us only if it's urgent - our phone lines are very busy. It's likely you'll wait a long time to speak to someone.

This will help us support customers who need us the most in these challenging times.

See your latest balance update email - simply click on the link to ask us for a settlement figure.

The settlement figure is the amount you need to pay back your loan in full.

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Urgent settlement figures
0344 856 5535
Monday to Friday, 10am to 2pm

Already have your settlement figure?

See our ways to pay for details on how to bank transfer your final payment.

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If you have one, you can change your personal details in your account online.

Log in to your account

Set up access to your account

Need help logging in?

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Please tell us more so we can put things right.

How to complain

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

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The quickest way is to make a card payment online.

Pay online

Other ways to pay

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

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You can make payments and check your balance in your online account

Log in to your account

Set up access to your account

Need help logging in?

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Check out our frequently asked questions.

If you've been financially affected by Coronavirus, please see our dedicated financial support page.

These are challenging times and we’re dealing with a high number of calls and requests for customer support. Unfortunately this can mean long call wait times and queues.
We’re doing our best to help customers who need our support the most, so please only call if your request is urgent. Thank you for your understanding.

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Take a look at our frequently asked questions.

For help with your savings account, you can also call 0371 880 6182, Monday to Friday, 9am - 5pm.

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Contact us straightaway by filling in our online form. We'll block your card and send you a new one.

Lost and stolen card form

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Remember, if you have a New Look, IKEA, Karen Millen, Oasis or Warehouse card you can log in to your account.

You can also find lots of answers to common queries in our frequently asked questions.

Otherwise please fill in our online form to email us your query.

Email us

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Please try to call us only if it's urgent
0344 856 5535
Monday to Friday, 10am to 2pm

Currently, our phone lines are very busy - it's likely you'll wait a long time to speak to someone. If you can email us instead, it'll help us support customers who need to speak to us the most in these challenging times. Thank you.

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This is a mandatory field.

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Please try to call us only if it's urgent
0344 856 5535
Monday to Friday, 10am to 2pm

Currently, our phone lines are very busy - it's likely you'll wait a long time to speak to someone. If you can email us instead, it'll help us support customers who need to speak to us the most in these challenging times. Thank you.

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This is a mandatory field.

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Please try to call us only if it's urgent
0344 856 5535
Monday to Friday, 10am to 2pm

Currently, our phone lines are very busy - it's likely you'll wait a long time to speak to someone. If you can email us instead, it'll help us support customers who need to speak to us the most in these challenging times. Thank you.

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Please fill in our online form to email us your query.

Email us

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Help Centre

Check out our FAQs for answers to some common questions.

Help Centre

Worried about your finances?

If you're concerned about keeping up with your payments, we're here to help.

Help with paying

Accessibility services

We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.

  • If you're blind or visually impaired

    We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0344 856 5753* +44 344 856 5753 if you’re calling from abroad. This is an automated line so please leave a message*

     

  • If you're deaf or hearing impaired, or have a speech difficulty

Write to us

For loans and store cards:

Ikano Bank, PO Box 7221, Willenhall WV1 9DR.

For savings accounts:

Ikano Bank, Savings Department, PO Box 1328, Newcastle Upon Tyne, NE99 5EA.