What do you need to contact us about? Picking the right option will help us to process your query much quicker. Please pick an option Please pick an option Loans Savings accounts Store cards MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please visit our frequently asked questions to see if there's an answer to your query. If you can't find an answer online please get in touch: MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage I need to... I need to... check my balance set up or change a Direct Debit make an extra payment pay off my loan in full cancel my account get a credit balance refund update my details do something else MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage What do you want to cancel? What do you want to cancel? My order My finance agreement only MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Who is your loan with? Who is your loan with? DFS ScS Other MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Moved home?Changed your name? MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Have you got a settlement figure from us yet? NoYes MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Who is your loan with? Who is your loan with? DFS Ikano Bank IKEA ScS Topps Tiles Vision Express Other MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage I need to... I need to... block a lost or stolen card report my card missing in the post make a payment or check my balance set up or change a Direct Debit update my details get a credit balance refund do something else MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage If you have an online accountNo online account? MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Who is your loan with? Who is your loan with? DFS ScS Other retailer not listed MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Which store card do you have? Which store card do you have? IKEA Karen Millen New Look Oasis Warehouse Other MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You should have received a balance update in the last month by email. The email was from Ikano Bank - please check your junk folder first if you didn't get it. If you still need to get in touch Get your loan balance MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You should have received a balance update in the last month by email. The email was from Ikano Bank - please check your junk folder first if you didn't get it. If you still need to get in touch You can ask for your balance online. You can also call our automated phone line on 0333 155 4610. You’ll need your 16 digit loan account number to use this service. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You should have received a balance update in the last month by email. The email was from Ikano Bank - please check your junk folder first if you didn't get it. If you still need to get in touch You can ask for your balance online. You can also call our automated phone line on 0333 155 4610. You’ll need your 16 digit loan account number to use this service. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage If you've: - paid more than the amount due on your statement - been refunded money on your order you can ask us for a credit balance refund. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage If you've: - paid more than the amount due on your statement - been refunded money on your order you can ask us for a credit balance refund. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Simply fill in our online form to tell us your new details. Change of address form Please note - it may take up to 5 working days to update on your account. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Simply fill in our online form to tell us your new name. Change of name form Please note - it may take up to 5 working days to update on your account. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage If you need to cancel your order, please contact the retailer directly. After you do, they'll tell us so we can cancel your finance agreement. Please give us 10 working days to process the cancellation. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage If you’ve changed your mind about the loan, you can cancel your agreement within 14 days of applying. Cancellation form MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You can make extra payments to your loan account by bank transfer. How to make a payment Remember - if you pay off more, your Direct Debit amount will stay the same until you've paid off your loan. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Your settlement figure is the amount you need to pay back your loan in full. Get a settlement figure Unless your loan is interest-free, the figure will include up to 58 days interest in line with the Consumer Credit (Early Settlement) Regulations 2004. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Log in to change your details MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Moved home? Fill in our change of address form Changed your name? Fill in our name change form MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please tell us more so we can put things right. How to complain MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You can make payments and check your balance in your online account Log in to your account Set up access to your account Need help logging in? If you don't have online access See other ways to pay Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You can make payments and check your balance in your online account Log in to your account Set up access to your account If you don't have online access See other ways to pay Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You can make payments and check your balance in your online account Log in to your accountSet up access to your account If you don't have online access See other ways to pay Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage The quickest way is to make a card payment online. Pay online Other ways to pay To check your balance please email us. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You can make payments and check your balance in your online account Log in to your account Set up access to your account Need help logging in? If you don't have online access See other ways to pay Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You can make payments and check your balance in your online account Log in to your account Set up access to your account Need help logging in? If you don't have online access See other ways to pay Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please visit our online help to see if there's an answer to your query. Help Centre If you can't find an answer online please get in touch: Please try to call us only if it's urgent Currently our phone lines are very busy as we try to support customers in these challenging times. We're sorry for any inconvenience caused. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Problem logging in? Please take a look at our online help page first. Otherwise please get in touch with us for support. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Remember, if you have a New Look, IKEA, Karen Millen, Oasis or Warehouse card you can log in to your account. You can also find lots of answers to common queries in our frequently asked questions. Otherwise please fill in our online form to email us your query. Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Phone usEmail us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Email usPhone us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage How would you like to pay? Bank transferOver the phone MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage What would you like to do? Set up a new Direct DebitChange my current Direct Debit details MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Do you have access to a printer? YesNo MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please call us and we'll send you a Direct Debit mandate form in the post. After you've completed it and sent it back to us, we'll set up your Direct Debit within 5 working days. 0344 856 5535 Our colleagues are working from home, which means your wait may be longer than usual. Thank you for your patience. Opening hours: Monday to Friday, 9am to 12pm* and 1pm to 4.30pm *Our phone line is often quieter in the afternoon MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please call: 0333 155 4600 Opening hours: Monday to Friday, 9am to 12pm* and 1pm to 4.30pm *Our phone line is often quieter in the afternoon MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please call: 0333 155 4600 Opening hours: Monday to Friday, 9am to 12pm* and 1pm to 4.30pm *Our phone line is often quieter in the afternoon MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please call: 0344 856 5535 Monday to Friday, 9am to 12pm and 1pm to 4.30pm MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please call: 0344 856 5535 Our colleagues are working from home, which means your wait may be longer than usual. Thank you for your patience. Opening hours: Monday to Friday, 9am to 12pm* and 1pm to 4.30pm *Our phone line is often quieter in the afternoon MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please fill in our online form to email us your query. Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please fill in our online form to email us your query. Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please fill in our online form to email us your query. Email us MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage The easiest way to settle your loan is to bank transfer your final payment. How to make a payment After you've settled your loan, you'll get a letter within 3 weeks to confirm your account is closed. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Has it been 10 working days since your card was ordered? Less thanMore than MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Contact us straightaway by filling in our online form. We'll block your card and send you a new one. Lost and stolen card form MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please wait 10 working days to see if your card arrives. It may take longer if there's a bank holiday too. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Contact us straightaway by filling in our online form. We'll block your card and send you a new one. Lost and stolen card form MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Take a look at our frequently asked questions. For help with your savings account, you can also call 0371 880 6182, Monday to Friday, 9am - 5pm. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Set up a new Direct DebitChange my existing Direct Debit MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Set up a new Direct DebitChange my existing Direct Debit MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Want to change your payment due date? Simply fill our online due date change form. Want to change something else? Fill in our online contact form and we'll give you a call. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage The quickest way to set up a new Direct Debit Download, print and fill in our Direct Debit Mandate Form and pop it in the post to us. If you don't have access to a printer Fill in our online contact form and we'll send you a form in the post. Fill it in and send it back to us. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Want to setup or change your bank details? Please call: 0333 155 4600 Opening hours: Monday to Friday, 9am to 12pm* and 1pm to 4.30pm *Our phone line is often quieter in the afternoon Alternatively, you can print and fill in our Direct Debit Mandate Form and pop it in the post to us. Want to change your payment due date? Simply fill our online due date change form. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Want to setup or change your bank details? Please call: 0333 155 4600 Opening hours: Monday to Friday, 9am to 12pm* and 1pm to 4.30pm *Our phone line is often quieter in the afternoon Alternatively, you can print and fill in our Direct Debit Mandate Form and pop it in the post to us. Want to change your payment due date? Simply fill our online due date change form. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage
Worried about your finances? If you're concerned about keeping up with your payments, we're here to help. Help with paying
Accessibility services We want to make it easy for everyone to use our products and services. This means we're always working hard to improve accessibility for people who have a disability or health condition.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on 0333 155 4600* +44 333 155 4600 if you’re calling from abroad. *We are open Monday to Friday 9am to 12pm and 1pm to 4.30pm. Our phone line is often quieter in the afternoon.
Write to us For loans and store cards: Ikano Bank, PO Box 7221, Willenhall WV1 9DR. For savings accounts: Ikano Bank, Savings Department, PO Box 1328, Newcastle Upon Tyne, NE99 5EA.