Extra Support, when you need it

At Ikano Bank we want our products to be for the many and so we put you, our customer, at the heart of everything we do.

If you're affected by a physical or mental disability there are a number of ways we can help you, whether that’s with adapted communications, or a little extra support from our staff.

You may be experiencing a situation that’s impacting the way you communicate with us or how you manage your account. This may be due to your physical or mental wellbeing, difficulty understanding or managing your finances, or a life event such as a recent bereavement.

Whatever it is, we want to ensure that using our products is made as easy as possible.

Lastly, we have added an EXIT button to the top of this page. If you need to leave this site quickly at any time and for any reason, please click on this button and you will be redirected to Google.co.uk.

Need a little extra help? Let's understand your needs

  • I want to talk to you about how my mental health is impacting how I manage my account.

    If you are going through a period where your mental health is impacting how you manage your finances, how you communicate with us or means that you need someone else to help you manage your account, then please tell us more about how we can help.

    Fill in our webform for Extra Support

    Or Call us:

    • IKEA customers: 0371 781 3077 (Monday to Saturday 9am-6pm, Sunday 10am-6pm)
    • All other Ikano Bank credit account holders: 0344 856 5535 (Monday to Friday 9am-12pm and 1pm-4.30pm, Saturday and Sunday Closed)

    Good to know! We will review your account and the information you provide to see if there's anything we can do to help. This may include, connecting you to charities and organisations who can help or changing how we communicate with you.

    We will only share this information with our staff/suppliers to ensure that you only need to tell us once and to help us support you. You can ask us to remove this information at any time. If you want to know more about how we use the information you give us, then please see our Privacy Notice

  • I want to talk to you about an unexpected life event which is impacting how I manage my account

    If you are experiencing an unexpected life event such as a bereavement or losing your job or home, then please tell us more about how we can help.

    Fill in our webform for Extra Support

    Or Call us:

    • IKEA customers: 0371 781 3077 (Monday to Saturday 9am-6pm, Sunday 10am-6pm)
    • All other Ikano Bank credit account holders: 0344 856 5535 (Monday to Friday 9am-12pm and 1pm-4.30pm, Saturday and Sunday Closed)

    Good to know! We will review your account and the information you provide to see if there's anything we can do to help. This may include, connecting you to charities and organisations who can help or changing how we communicate with you.

    We will only share this information with our staff/suppliers to ensure that you only need to tell us once and to help us support you. You can ask us to remove this information at any time. If you want to know more about how we use the information you give us, then please see our Privacy Notice.

  • I want to talk to you about how my physical health is impacting how I manage my account

    If you are finding managing your account to be difficult due to your physical health, then please tell us more about how we can help.

    Fill in our webform for Extra Support

    Or Call us:

    • IKEA customers: 0371 781 3077 (Monday to Saturday 9am-6pm, Sunday 10am-6pm)
    • All other Ikano Bank credit account holders: 0344 856 5535 (Monday to Friday 9am-12pm and 1pm-4.30pm, Saturday and Sunday Closed)

    Good to know! We will review your account and the information you provide to see if there's anything we can do to help. This may include, connecting you to charities and organisations who can help or changing how we communicate with you.

    We will only share this information with our staff/suppliers to ensure that you only need to tell us once and to help us support you. You can ask us to remove this information at any time. If you want to know more about how we use the information you give us, then please see our Privacy Notice.

  • I’m worried about keeping up with my repayments as they are no longer affordable
  • I want to talk to you about dementia or a long-term illness as this is impacting how I manage my account

    If you are finding managing your account to be difficult due to dementia or a long-term illness, then we can register someone you trust as an authorised party on your account so they can manage your account on your behalf. Please note this is only available for existing customers. Please tell us more about how we can help.

    Fill in our webform for Extra Support

    Or Call us:

    • IKEA customers: 0371 781 3077 (Monday to Saturday 9am-6pm, Sunday 10am-6pm)
    • All other Ikano Bank credit account holders: 0344 856 5535 (Monday to Friday 9am-12pm and 1pm-4.30pm, Saturday and Sunday Closed)

    Good to know! We will review your account and the information you provide to see if there's anything we can do to help. This may include, connecting you to charities and organisations who can help or changing how we communicate with you.

    We will only share this information with our staff/suppliers to ensure that you only need to tell us once and to help us support you. You can ask us to remove this information at any time. If you want to know more about how we use the information you give us, then please see our Privacy Notice.

  • I want to talk to you about domestic and economic abuse

    If you are experiencing domestic or economic abuse, please tell us more about how we can help.

    Fill in our webform for Extra Support

    Or Call us:

    • IKEA customers: 0371 781 3077 (Monday to Saturday 9am-6pm, Sunday 10am-6pm)
    • All other Ikano Bank credit account holders: 0344 856 5535 (Monday to Friday 9am-12pm and 1pm-4.30pm, Saturday and Sunday Closed)

    Good to know! We will review your account and the information you provide to see if there's anything we can do to help. This may include, connecting you to charities and organisations who can help or changing how we communicate with you.

    We will only share this information with our staff/suppliers to ensure that you only need to tell us once and to help us support you. You can ask us to remove this information at any time. If you want to know more about how we use the information you give us, then please see our Privacy Notice.

  • I'm not a customer of Ikano and I want to notify you of a customer who needs your support, but they cannot communicate with you right now

    Firstly, thank you for taking the time to update us. We appreciate it and want to assure you that we will act upon any information you give us. In order for us to support our customer, please tell us more.

    Fill in our webform for Carers Extra Support

    Or Call us:

    • IKEA customers: 0371 781 3077 (Monday to Saturday 9am-6pm, Sunday 10am-6pm)
    • All other Ikano Bank credit account holders: 0344 856 5535 (Monday to Friday 9am-12pm and 1pm-4.30pm, Saturday and Sunday Closed)

    Good to know! We will review your account and the information you provide to see if there's anything we can do to help. This may include, connecting you to charities and organisations who can help or changing how we communicate with you.

    We will only share this information with our staff/suppliers to ensure that you only need to tell us once and to help us support you. You can ask us to remove this information at any time. If you want to know more about how we use the information you give us, then please see our Privacy Notice.

 

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