We want to make it easy for all our customers to use the products and services we offer. This means we're always working hard to improve accessibility.
Below are some of the things we're doing and a few ways we can help to make what we do more accessible to you.
We can send you documents in accessible formats. To ask for large print, Braille or audio, please contact us on:
0333 155 4600*
(+44 333 155 4600 if you are calling from abroad)
Opening hours
Monday to Friday: 9am to 4:30pm
*Our phone line is often quieter in the afternoon.
You can use the Relay UK service to get in touch with us.
Relay UK is a free service. It helps people with hearing and speech difficulties communicate over the phone using the national relay service. It works by typing what you’d like to say to us, then a Relay UK assistant can read what you want to say and speak with us on your behalf.
You can use Relay UK with a textphone, or they also have an app you can download to your smartphone, tablet or PC. To find out more about the app visit:
relayuk.bt.com/how-to-use-relay-uk/download-app.html
Alternatively, for more information about Relay UK you can visit their website: relayuk.bt.com.
However you choose to get in touch with us, our co-workers will never ask you for information such as a one time passcode (OTP) or password.
If you need extra support due to physical health, mental health or due to a recent life event such as bereavement, we want to help. Please visit our extra support page for more information.
