We want to make it easy for all our customers to use the products and services we offer. This means we're always working hard to improve accessibility.
Below are some of the things we're doing and a few ways we can help to make what we do more accessible to you.
We can send you documents in accessible formats.
To ask for large print, Braille or audio, please contact us on:
0333 155 4600*
(+44 333 155 4600 if you are calling from abroad)
Opening hours
Monday to Friday: 9am to 4:30pm
*Our phone line is often quieter in the afternoon.
You can use the Relay UK service to get in touch with us.
Relay UK is a free service. It helps people with hearing and speech difficulties communicate over the phone using the national relay service. It works by typing what you’d like to say to us, then a Relay UK assistant can read what you want to say and speak with us on your behalf.
You can use Relay UK with a textphone, or they also have an app you can download to your smartphone, tablet or PC. To find out more about the app visit:
relayuk.bt.com/how-to-use-relay-uk/download-app.html
Alternatively, for more information about Relay UK you can visit their website: relayuk.bt.com.
Our free IKEA Finance app makes it easy to manage your loan and stay in control of your spending:
Screen reader
A screen reader converts the content on a web page into audio, so you can listen to what’s on screen instead of reading it. Most Android devices include a screen reader called TalkBack.
To set up TalkBack on your Android device:
Typing assistant
A typing assistant lets you Talk to write anywhere you can type with a keyboard.
Change text size
For many Android devices you can increase the text size by following the steps below:
For detailed instructions you may need to check the operating manual for your specific device.
Hearing aid compatible
You can set up your Android device to pair with most hearing aids. For many Android devices this can be done by following the steps below:
For detailed instructions you may need to check the operating manual for your specific device.
Limited dexterity
You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.
There are also accessibility options on your mobile device that may be useful, for example a sound or vibrate function you can set on buttons so that you know what you are pressing.
Look in ‘Settings’ on your mobile device, for the accessibility options available to you.
Please make sure you install the latest iOS version before following these tips.
Screen reader
A screen reader converts the content on a web page into audio, so you can listen to what’s on screen instead of reading it. Most Apple devices include a screen reader called VoiceOver.
To enable VoiceOver on your Apple device:
Typing assistant
A typing assistant lets you talk to write anywhere you can type with a keyboard. Most Apple devices include a typing assistant called Dictation.
To set up Dictation on your Apple device:
Change text size
For many Apple devices you can increase the text size by following the steps below:
For detailed instructions you may need to check the operating manual for your specific device.
You can also make the text bold on your Apple device:
Hearing aid compatible
You can set up your Apple device to pair with most hearing aids.
Limited dexterity
You may prefer a mobile device that is lightweight, has touch screen or large well-spaced buttons. Your mobile phone provider will help you choose a device suitable for your needs.
There are also accessibility options on your mobile device that may be useful, for example – voice activation like Siri, which will respond to your spoken instruction. There may also be a sound or vibrate function which lets you set buttons so that you know what you are pressing.
Look in ‘Settings’ on your mobile device, for the accessibility options available to you.
We are committed to testing and delivering all web content on our website to WCAG 2.1, level A and AA compliance and we're constantly working hard to make sure that our website meets the needs of our customers. This includes:
You can control the font size of each web page using your internet browser settings. You’ll need to consult the 'help' pages of your preferred internet browser for instructions on how this can be done.
Our web pages are built so the font will resize without significantly changing the website layout.
The latest browsers make it easier for modern screen readers to handle web technologies such as JavaScript.
You’ll also benefit from up-to-date security features and a better online experience. Websites will look better, perform faster, and support the latest features.
To upgrade your browser, you’ll need to visit your preferred provider’s website and follow their instructions. We’ve included links to some of the most popular browsers below. If you don't upgrade, you might find that some features of the website do not work as expected.
AbilityNet offer free and independent advice on how you can make either your device or computer more accessible.
Their My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step-by-step guides on how to adapt your device to meet your needs.
However you choose to get in touch with us, our co-workers will never ask you for information such as a one time passcode (OTP) or password.
If you need extra support due to physical health, mental health or due to a recent life event such as bereavement, we want to help. Please visit our extra support page for more information.
