Financial support

We're here to help

At Ikano, we take our obligations as a responsible lender very seriously. We take great care to make sure that all our processes, policies and training support our teams to help customers. We want to make sure that every customer feels comfortable that they have made the right decisions about our products and services, and that the information we provide is clear and easy to understand.

If you have any questions about any accounts that you have with us you can look at our Questions and Answers section or contact us and one of the team will be happy to help. If there are things that you think we could do better, we’d really like to hear about it.

Concerned about keeping up with your payments?

We understand that from time to time things may happen that mean some customers could have problems or concerns about keeping up with payments on their account. If you find yourself feeling this way, we have a team of trained advisors who can help and support you.

It is really important that you don’t fall behind on payments for any financial products that you have, as this could affect your ability to get credit in the future. We’d really like to help you avoid that, so don’t have sleepless nights over this.

Speak to one of our team now – Contact us

Financial Support

Free independent advice

If you would prefer to talk to someone else, there are a number of charities and ‘not for profit’ organisations who offer free advice and can help you:

Money Advice Service

Money Advice Service

You can use the Money Advice Service Debt Test Tool to understand more about how much debt you currently have and see how you can get back on track.