Coronavirus 3 month payment break
If your ability to make payments has been affected by the Coronavirus outbreak, you can contact us to arrange a 3 month payment break.
If a payment break is agreed for your account, you will not be expected to make any payments for 3 months and no interest or fees will be charged.
This payment break will not have any impacts on your credit history, as we will not report any missed payments to the credit reference agencies during this agreed period.
At the end of the payment break, we’ll expect you to return to your normal monthly contractual payments.
We’ll contact you before your payments restart to remind you. If you are still financially affected and restarting payments isn’t possible for you, please contact us on 0344 856 5753 as there may be additional payment breaks or other payment support available.