Financial support

We're here to help

Worried about keeping up with your payments?

Don’t have sleepless nights over it. We have trained advisors who can help and support you.

It's really important that you don’t fall behind on paying for any of your financial products. It could affect your chances to get credit in future.

We want to help you avoid that, so please get in touch.

How to get support

If you’re worried about keeping up with payments, please call us.

0344 856 5753

+44 344 856 5753 if you’re calling from abroad

We’re open:

Monday to Friday, 8.30am until 6pm
Saturday, 9am until 12.30pm

If the phone line is busy or unavailable
You can contact us using our online form.

We had a technical issue with our form between the 1st and 6th November. If you tried to fill it in during this time and you didn't get an acknowledgment, we did not receive your query so please fill in the form again. We're sorry for any inconvenience caused.

Coronavirus payment breaks

If your ability to make payments has been affected by Coronavirus, then you may apply for a 3 month payment break on your account.

How to apply for a payment break

You can call us on 0344 856 5753 or apply online.

Our phone line is open:

Monday to Friday, 8.30am until 6pm
Saturday, 9am until 12.30pm

Apply for a payment break online




If you've not had a payment break before:

  • we will not expect you to make any payments for 3 months, but you can make smaller payments if you want to do so.
  • no interest or fees will be charged
  • we will not report any missed payments to Credit Reference Agencies and the break will not affect your credit score. However, lenders may take it into account if you apply for credit in the future
  • we will remind you before your normal payments are due to start again.

If you've already had a payment break

If restarting your payments isn't possible, we're still here to help - please contact us.

This information was last updated on 13 November 2020 in line with Financial Conduct Authority guidelines.


Free independent advice

If you'd prefer to talk to someone else, there are lots of charities who give free help and advice:

Money Advice Service

Money Advice Service

You can use the Money Advice Service Debt Test Tool to understand more about how much debt you currently have and see how you can get back on track.

moneyadviceservice.org.uk