Contact us for financial support

We're here to help if you're worried about keeping up with your payments

Please fill in the form below and we'll call you back.

Please use this form:

  • if our financial support phone line is busy or unavailable
  • to ask for a payment break if you've been financially affected by Coronavirus

If your query is not about financial support please visit our Help Centre

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You must tell us your first name

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You have to give us your surname

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Date of birth

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You have to give us your date of birth

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Please provide a valid email address

You must provide a valid email address so that we can contact you

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Please confirm your email address

This must be a valid email address

This doesn't match the email address you entered

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You have to give us your postcode

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You have to give us the last 4 digits of your account number

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This must be completed

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As you've been impacted by the coronavirus pandemic, you can ask us for a 3 month payment break. We'll stay in touch to understand if you need more support afterwards.

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Have you already had a payment break with us?

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We need to ask you some further information about your current circumstances

This part of the form asks you for information about your current income and expenditure.

If you've completed a similar form with another creditor in the last 30 days, you can attach a copy of that form instead.

Are you able to send us a completed form from another creditor?

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Please email your form to coronavirushelp@ikano.net

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Your financial circumstances

This part of the form will take around 10 minutes to complete.

Please tell us in more detail about your current financial circumstances

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Monthly Household Income

Please tell us about your monthly household income

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 Total for household - for example, self-employment £

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£

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 (including JobSeekers Allowance, Income Support, Child Benefits, Disability Allowances, Maternity Pay, Statutory Sick Pay)

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Your Monthly Outgoings

Please tell us about your essential monthly outgoings

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 (gas, electricity, other household fuels (coal, oil), water) £

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HP / conditional sale £

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Please provide more information here

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Please tell us about your other monthly outgoings

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 (including food shopping, clothes, toiletries, baby items including nappies, laundry and dry cleaning, alcohol, smoking products, hairdressing)

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(public transport, car including hire purchase or conditional sale vehicle, fuel) £

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(MOT, servicing, road tax, breakdown cover, parking charges £)

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(including home, car, medical, life) £

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(courses, union fees, professional fees £)

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Please provide more information here

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Other Creditors

Please tell us about your other Creditors (companies or people you owe money to)

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Contact Details

If we need to call you back to discuss your current circumstances, please provide the most suitable number and time to call you:

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Note: Whilst we always will do our best to try and call you back at your preferred time, we cannot guarantee this. 

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