Report your store card lost, stolen or damaged

If your store card is lost, stolen or damaged please fill in this online form to tell us your details.

What happens after you tell us

1. We'll block the card as soon as we can.
2. We'll send you a new card, unless you tell us you don't want one.

Please tell us your details

Your store card number is 16 digits long

Your store card number is 16 digits long

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

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When did you lose your card?

MinMaxErrorMessage

This is a mandatory field.

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When was your card stolen?

MinMaxErrorMessage

This is a mandatory field.

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Please add a date from 1 to 31

Please add a date from 1 to 31

Please add a date from 1 to 31

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Please tell us the year in four digits, e.g. 2021

MinMaxErrorMessage

Please tell us the year in four digits, e.g. 2021

RegExpToMatchErrorMessage

When did you last use your card?

If you're not sure, please give us a rough date.

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

LengthErrorMessage

Please add a date from 1 to 31

Please add a date from 1 to 31

RegExpToMatchErrorMessage

Please tell us the year in four digits, e.g. 2021

MinMaxErrorMessage

Please tell us the year in four digits, e.g. 2021

RegExpToMatchErrorMessage

Do you want a replacement card?

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Your details

So we can process your request, the name and address you give must match the details we have on record for you.

MinMaxErrorMessage

This is a mandatory field.

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Please enter your first name

RegExpToMatchErrorMessage

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Please enter your surname

RegExpToMatchErrorMessage

Your date of birth

MinMaxErrorMessage

Please tell us your date of birth

RegExpToMatchErrorMessage

First line of your address is fine. This is so we can identify your account.

MinMaxErrorMessage

Please enter the first line of your address

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Please enter your post code so we can find your account

RegExpToMatchErrorMessage

Is this your current address?

MinMaxErrorMessage

Please confirm whether this is your current address or not

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

Please enter a valid email address

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

This doesn't match the email address you've entered above.

Please give us the best number to contact you on. This can be a landline or mobile phone number. 

MinMaxErrorMessage

Please tell us the best mobile or landline number to contact you on

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If we need to call you, we will try our best to contact you at your preferred time.

MinMaxErrorMessage

Please let us know when is the best time for us to contact you

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Thank you

We have received your request and will be in touch within 5 working days.

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