Report your store card lost, stolen or damaged If your store card is lost, stolen or damaged please fill in this online form to tell us your details. What happens after you tell us 1. We'll block the card as soon as we can. 2. We'll send you a new card, unless you tell us you don't want one. 3. We'll send you an email within 5 working days to confirm we have actioned your request. 4. The email we send you will confirm we have arranged one of the following. We're sending a new card. We've closed your account. We need more information from you and the next steps you'll need to take. Once you've submitted your form you don't need to do anything else, we'll send you an email within 5 working days.
Please tell us your details Your store card number is 16 digits long Your store card number is 16 digits long This is a mandatory field. RegExpToMatchErrorMessage I don't know my store card number MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage My card is... My card is... lost stolen damaged MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage When did you lose your card? MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage When was your card stolen? MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please add a date from 1 to 31 Please add a date from 1 to 31 Please add a date from 1 to 31 RegExpToMatchErrorMessage Month Month January February March April May June July August September October November December MinMaxErrorMessage Please pick a month RegExpToMatchErrorMessage Please tell us the year in four digits, e.g. 2021 MinMaxErrorMessage Please tell us the year in four digits, e.g. 2021 RegExpToMatchErrorMessage When did you last use your card? If you're not sure, please give us a rough date. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage LengthErrorMessage Please add a date from 1 to 31 Please add a date from 1 to 31 RegExpToMatchErrorMessage Month Month January February March April May June July August September October November December MinMaxErrorMessage Please pick a month RegExpToMatchErrorMessage Please tell us the year in four digits, e.g. 2021 MinMaxErrorMessage Please tell us the year in four digits, e.g. 2021 RegExpToMatchErrorMessage Do you want a replacement card? No, I'd like to close my accountYes, please send me a new card MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Next Your details So we can process your request, the name and address you give must match the details we have on record for you. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your first name RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your surname RegExpToMatchErrorMessage Date of birth (day and month) MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please add a date from 1 to 31 Please add a date from 1 to 31 Please add a date from 1 to 31 RegExpToMatchErrorMessage Month Month January February March April May June July August September October November December MinMaxErrorMessage Please tell us your month of birth RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your post code so we can find your account RegExpToMatchErrorMessage Is this your current address? YesNo MinMaxErrorMessage Please confirm whether this is your current address or not RegExpToMatchErrorMessage MinMaxErrorMessage This is a mandatory field. Please enter a valid email address MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage This doesn't match the email address you've entered above. Please give us the best number to contact you on. This can be a landline or mobile phone number. MinMaxErrorMessage Please tell us the best mobile or landline number to contact you on RegExpToMatchErrorMessage If we need to call you, we will try our best to contact you at your preferred time. MinMaxErrorMessage Please let us know when is the best time for us to contact you RegExpToMatchErrorMessage Back Send Thank you We have received your request and will be in touch within 5 working days.