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Lost, stolen or damaged cards

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Report your IKEA Home Card lost, stolen or damaged

If your IKEA Home Card is lost, stolen or damaged please fill in this online form to tell us your details. This form applies to IKEA customers only.

What happens after you tell us

1. We'll block the card as soon as we can.
2. We'll send you a new card, unless you tell us you don't want one.
3. We'll send you an email within 5 working days to confirm we have actioned your request.
4. The email we send you will confirm we have arranged one of the following:

  • We're sending a new card.
  • We've closed your account.
  • We need more information from you and the next steps you'll need to take.
Once you've submitted your form you don't need to do anything else, we'll send you an email within 5 working days.

 

Please tell us your details

If you're not sure, please give us a rough date.

Your details

So we can process your request, the name and address you give must match the details we have on record for you.
Date of birth (day and month)
Please give us the best number to contact you on. This can be a landline or mobile phone number. 
If we need to call you, we will try our best to contact you at your preferred time.

Thank you, we've received your request

We will contact you to confirm the cancellation has been completed. This is typically within 24 hours.

Please don't make any further purchases.

If you want to cancel your order,  please contact the retailer.

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