1. Notify us online Please fill in our online form to give us some information.We need to know your details and the details of the account holder.
2. We'll be in touch We'll confirm in writing we've received the notification - this can take up to 2 weeks and will be sent to the registered address we hold. If there's an outstanding balance to pay, we'll include details on how to settle it.
3. What we'll do We’ll update our records to stop any further letters, emails or texts to the deceased. Please be aware it might take up to three months for everything to stop completely.
Please fill in our online form below. Your details MinMaxErrorMessage Please tell us your first name RegExpToMatchErrorMessage MinMaxErrorMessage Please tell us your last name RegExpToMatchErrorMessage MinMaxErrorMessage Please tell us your email address This must be a valid email address MinMaxErrorMessage Please tell us your email address RegExpToMatchErrorMessage This doesn't match your email address Please give us the best number to contact you on. This can be a landline or mobile phone number. MinMaxErrorMessage Please tell us the best mobile or landline number to contact you on RegExpToMatchErrorMessage Will you be our point of contact for the account? NoYes MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please provide us with details of the person's executor or solicitor MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage MinMaxErrorMessage Please tell us the name of the person's executor or solicitor RegExpToMatchErrorMessage Please give us the best number to contact you on. This can be a landline or mobile phone number. MinMaxErrorMessage Please tell us the executor's or solicitor's telephone number RegExpToMatchErrorMessage Account holder's details MinMaxErrorMessage Please tell us the account holder's name RegExpToMatchErrorMessage MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You'll find the account number on any letter we've sent to the account holder. MinMaxErrorMessage Please enter your postcode RegExpToMatchErrorMessage Date of birth (day and month) MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please add a date from 1 to 31 Please add a date from 1 to 31 Please add a date from 1 to 31 RegExpToMatchErrorMessage Month Month January February March April May June July August September October November December MinMaxErrorMessage Please tell us your month of birth RegExpToMatchErrorMessage Please tell us the year in four digits, e.g. 2021 MinMaxErrorMessage Please tell us the year in four digits, e.g. 2021 RegExpToMatchErrorMessage Date of death MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Please add a date from 1 to 31 Please add a date from 1 to 31 Please add a date from 1 to 31 RegExpToMatchErrorMessage Month Month January February March April May June July August September October November December MinMaxErrorMessage Please tell us the month RegExpToMatchErrorMessage Please tell us the year in four digits, e.g. 2021 MinMaxErrorMessage Please tell us the year in four digits, e.g. 2021 RegExpToMatchErrorMessage Send