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Register a bereavement

After you tell us, we'll make the process as smooth as we can.

What to expect

1. Notify us online

Please fill in our online form to give us some information.

We need to know your details and the details of the account holder.

2. We'll be in touch

We'll confirm in writing we've received the notification - this can take up to 2 weeks and will be sent to the registered address we hold.

If there's an outstanding balance to pay, we'll include details on how to settle it.

3. What we'll do

We’ll update our records to stop any further letters, emails or texts to the deceased.

Please be aware it might take up to three months for everything to stop completely.

How to register a bereavement

Please fill in our online form below.

Your details

First name

Last name

Email address

Please confirm your email

Contact number

Please give us the best number to contact you on. This can be a landline or mobile phone number.

Will you be our point of contact for the account?

Yes

Please provide us with details of the person's executor or solicitor

Name of executor or solicitor

Contact number

Please give us the best number to contact you on. This can be a landline or mobile phone number.

Account holder's details

Name

Account number (if you know it)

You'll find the account number on any letter we've sent to the account holder.

Account holder's postcode (if you know it)

Date of birth (day and month)

Day

Year

Date of death

Day

Year

Thank you

We'll confirm in writing we've received the notification - this can take up to 2 weeks and will be sent to the registered address we hold.

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