Register a bereavement

After you tell us, we'll make the process as smooth as we can.

What to expect

1. Notify us online

Please fill in our online form to give us some information.

We need to know your details and the details of the account holder.

2. We'll update our systems

We'll stop any further letters, emails or texts to the person that's died.

It might take up to three months for everything to stop completely.

3. We'll be in touch

We’ll confirm in writing when we've updated our records.

If there’s an outstanding balance to pay, we’ll let you know how to settle it.

How to register a bereavement

Please fill in our online form below.

Your details

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Please tell us your first name

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Please tell us your last name

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First line of your address is fine. This is so we can identify your account.

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Please enter the first line of your address

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Please enter your postcode

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Please tell us your email address

This must be a valid email address

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Please tell us your email address

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This doesn't match your email address

Please give us the best number to contact you on. This can be a landline or mobile phone number. 

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Please tell us the best mobile or landline number to contact you on

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Will you be our point of contact for the account?

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This is a mandatory field.

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 Please provide us with details of the person's executor or solicitor

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This is a mandatory field.

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Please tell us the name of the person's executor or solicitor

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First line of the executor or solicitor's address

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Please enter the first line of the executor's or solicitor's address

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Please enter the executor or solicitor's post code

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Please give us the best number to contact you on. This can be a landline or mobile phone number. 

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Please tell us the executor's or solicitor's telephone number

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Account holder's details

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Please tell us the account holder's name

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This is a mandatory field.

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You'll find the account number on any letter we've sent to the account holder.

Date of birth

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Please tell us the person's date of birth

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Date of death

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This is a mandatory field.

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Please add a date from 1 to 31

Please add a date from 1 to 31

Please add a date from 1 to 31

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Please tell us the year in four digits, e.g. 2021

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Please tell us the year in four digits, e.g. 2021

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