Ask us to review your finance application

We may decline your application because it’s not affordable or you have a poor credit history. We decide this using:

  • information you give us
  • your credit file.

You can ask us to review the decision by filling in this online form. We'll need to see a recent copy of your credit file.

We’ll reply within 14 days to let you know our decision or ask you for more information.

Online appeals form

Please fill in the online form to send us your appeal.

Please attach a recent copy of your credit file

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We need to see a copy of your credit file to support your appeal. You can get it from a credit reference agency, such as Experian.

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Please enter your first name

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Please enter your surname

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Please tell us your mobile number

Please give us a valid UK mobile number


Your date of birth (day and month)

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This is a mandatory field.

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Please add a date from 1 to 31

Please add a date from 1 to 31

Please add a date from 1 to 31

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Please enter your post code so we can find your account

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Please enter a valid email address

Please enter a valid email address

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This is a mandatory field.

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This doesn't match the email address you've entered above.

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