Complaints We're really sorry that you've had to come to this page. If we've let you down we'll do our best to make things right. Please send us your name, postcode and contact number along with details of your complaint using the form below. When possible, we'll contact you within 3 working days with the aim to resolve issues. We are unable to accept any PPI queries or claims using the form below. If you want to check if a PPI Policy was sold or to claim back any premiums on any of our products go to our PPI section or call us.