Complaints We're really sorry that you've had to come to this page. If we've let you down we'll do our best to make things right. Please send us your name, postcode and contact number along with details of your complaint using the form below. We'll contact you within 3 working days with the aim to resolve any issues. For general feedback, thoughts or feelings, please use our feedback form. We are unable to accept any PPI queries or claims using the form below. If you want to check if a PPI Policy was sold or to claim back any premiums on any of our products go to our PPI section or call us.
Make a complaint MinMaxErrorMessage Please enter your first name RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your surname RegExpToMatchErrorMessage First line of your address is fine. This is so we can identify your account. MinMaxErrorMessage Please enter the first line of your address RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your post code so we can find your account RegExpToMatchErrorMessage For store cards, please enter your 16 digit card number. For loan accounts, the account number can be 9 or 16 digits long. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Date of birth Day Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 1899 1898 1897 1896 1895 1894 1893 1892 1891 1890 1889 1888 1887 1886 1885 1884 1883 1882 1881 1880 1879 1878 1877 1876 1875 1874 1873 1872 1871 1870 1869 1868 1867 1866 1865 1864 1863 1862 1861 1860 1859 1858 1857 1856 1855 1854 1853 1852 1851 1850 1849 1848 1847 1846 1845 1844 1843 1842 1841 1840 1839 1838 1837 1836 1835 1834 1833 1832 1831 1830 1829 1828 1827 1826 1825 1824 1823 1822 1821 1820 1819 1818 Please confirm your date of birth. This help us identify your account. MinMaxErrorMessage Please enter your date of birth so we can find your details RegExpToMatchErrorMessage Please give us the best number to contact you on. This can be a landline or mobile phone number. MinMaxErrorMessage Please tell us the best mobile or landline number to contact you on RegExpToMatchErrorMessage We can't guarantee we'll be able to call at the time stated however, we will do our very best to. MinMaxErrorMessage Please let us know when the best time for us to contact you RegExpToMatchErrorMessage Please detail your complaint so we can investigate thoroughly and respond quickly. MinMaxErrorMessage Please give us the details of your complaint RegExpToMatchErrorMessage Send complaint Your information will only be used to manage your complaint. We've received your complaint Your complaint will be reviewed by our Customer Care team. We will (where possible) aim to call you to discuss your complaint in the next 72 hours. Ikano Bank