Complaints 

We're really sorry that you've had to come to this page. If we've let you down we'll do our best to make things right. Please send us your name, postcode and contact number along with details of your complaint using the form below.

We'll contact you within 3 working days with the aim to resolve any issues.

For general feedback, thoughts or feelings, please use our feedback form


We are unable to accept any PPI queries or claims using the form below.
If you want to check if a PPI Policy was sold or to claim back any premiums on any of our products go to our PPI section or call us.

Make a complaint

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Please enter your first name

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Please enter your surname

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First line of your address is fine. This is so we can identify your account.

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Please enter the first line of your address

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Please enter your post code so we can find your account

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For store cards, please enter your 16 digit card number.

For loan accounts, the account number can be 9 or 16 digits long.

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This is a mandatory field.

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Date of birth

Please confirm your date of birth. This help us identify your account.

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Please enter your date of birth so we can find your details

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Please give us the best number to contact you on. This can be a landline or mobile phone number. 

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Please tell us the best mobile or landline number to contact you on

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We can't guarantee we'll be able to call at the time stated however, we will do our very best to. 

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Please let us know when the best time for us to contact you

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Please detail your complaint so we can investigate thoroughly and respond quickly. 

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Please give us the details of your complaint

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Your information will only be used to manage your complaint.
 

We've received your complaint

Your complaint will be reviewed by our Customer Care team. We will (where possible) aim to call you to discuss your complaint in the next 72 hours.

Ikano Bank

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