Send us a claim

Please fill in this form to send us your claim

We'll work with you and the retailer to sort the problem with your purchase

How to fill in this form

  1. Please fill in your personal details
  2. Pick the type of account you have (store card or loan)
  3. Fill in as much information as you can
  4. Scan and upload any supporting receipts or correspondence
  5. Submit the form

Help with scanning your receipts and correspondence
How to scan on an Apple device (opens in new window)
How to scan on an Android device (opens in new window)

You will need:

  • the name of who you spoke with at the retailer, when you spoke with them and what you talked about
  • a copy of the receipt for the disputed purchase or missing refunds
  • copies of any letters, emails, delivery confirmations or any other relevant documents (we can accept .png.gif.jpeg.pdf file formats (maximum file size 5MB).

If you don't send us this information we may not be able to help.

We'll write to you again as soon as we've got an update.

Your details

LengthErrorMessage

MinMaxErrorMessage

Please enter your full first and last names

RegExpToMatchErrorMessage

Date of birth

Please confirm your date of birth. This will help us identify your account.

MinMaxErrorMessage

Please enter your date of birth so we can find your details

RegExpToMatchErrorMessage

LengthErrorMessage

MinMaxErrorMessage

Please tell us your address

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

Please tell us your postcode

This doesn't appear to be a valid UK postcode. Please check and try again.

Please provide a contact phone number in case we need to speak to you about this

LengthErrorMessage

MinMaxErrorMessage

This is a mandatory field.

Please enter a valid UK mobile number

LengthErrorMessage

MinMaxErrorMessage

Please provide a contact number

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

Please provide your email address

Please provide a valid email address

Type of account

Type of account

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Details of the store card purchase in dispute

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

The amount of the full purchase as shown on your store card statement

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Purchase date

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Original purchase date

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Please add a date from 1 to 31

Please add a date from 1 to 31

Please add a date from 1 to 31

RegExpToMatchErrorMessage

Please tell us the year in four digits, e.g. 2021

MinMaxErrorMessage

Please tell us the year in four digits, e.g. 2021

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

The amount you are disputing as incorrectly charged

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

What is the reason for your dispute? (please tick)

What is the reason for your dispute? (please tick)

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

If so, please send us a copy of your sales receipt from the store or proof of purchase (we're unable to investigate without this)

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

If so, please send us a copy of your sales receipt from the store (we're unable to investigate without this)

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Please send us a copy of your proof of refund/return from the store. If returned by post, send us proof of postage (we're unable to investigate without this).

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Please give the details of your dispute

LengthErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Please tell us some details about your claim

LengthErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Details of the loan purchase in dispute

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Details of the purchase in dispute

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

The amount of the entire purchase as shown on your store card statement

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Original purchase date

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Please add a date from 1 to 31

Please add a date from 1 to 31

Please add a date from 1 to 31

RegExpToMatchErrorMessage

Please tell us the year in four digits, e.g. 2021

MinMaxErrorMessage

Please tell us the year in four digits, e.g. 2021

RegExpToMatchErrorMessage

the amount you are disputing as incorrectly charged

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

What is the reason for your dispute? (please tick)

What is the reason for your dispute? (please tick)

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

What is the cost of the item(s) you've not received £

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

What is the cost?

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Please tell us some details about your claim

LengthErrorMessage

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Any other supporting information

If you spoke to the retailer about this issue, please let us know who you spoke to, when and the details of the conversations.

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

If you spoke to the retailer about this issue, please let us know who you spoke to, when and the details of the conversations

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Upload first document

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

If you need to send additional documents please upload here

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Upload 2nd document

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Upload 3rd document

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Upload 4th document

MinMaxErrorMessage

This is a mandatory field.

RegExpToMatchErrorMessage

Thank you

Your Disputes Form has been submitted. We'll contact you again as soon as we've got an update for you.

 

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