Raise a claim form

You will need:

• a copy of your purchase receipt.
• a copy of any emails or letters you have about waiting for a refund, if applicable.
• copies of any letters, emails, delivery confirmations or any other relevant documents. We can accept .png, .jpeg and .pdf file formats (maximum file size 5MB).
• if you’ve spoken to the retailer, include the name of the person you spoke with at the retailer, the date and time of the conversation, and a summary of the topics you discussed.

If you don't send us this information we may not be able to help.