Raise a claim form

You will need:

• a copy of your purchase receipt or sales contact with the retailer
• a copy of any emails or letters related to your purchase, such as a refund receipt, warranties or independent expert reports
• any photos you feel are relevant to your claim
• copies of any letters, emails, delivery confirmations or any other relevant documents
• if you’ve spoken to the retailer, include the name of the person you spoke with at the retailer, the date and time of the conversation, and a summary of the topics you discussed
• any additional information you feel is relevant to support your claim.

If you don't send us this information we may not be able to help, or may delay how quickly we can resolve your claim.