Our co-worker blog

From £/ sq. foot to smiles/ sq. foot!  3 building blocks of high street success

From £/ sq. foot to smiles/ sq. foot! 3 building blocks of high street success

It’s tricky times for the high street. As we round out the golden quarter, Simon, our UK Head of Direct to Consumer & CRM considers what’s needed to keep our high streets thriving and relevant to our communities.

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Lessons learned in the dojo

Lessons learned in the dojo
Creating a highly engaged & motivated team

Simon, our Head of Customer Operations is passionate about people and their development. In his blog, he shares his approach to creating a highly engaged & motivated team. Starting out with lessons learned as Sensei in the dojo and fast forwarding to today, leading a contact centre of 100 plus co-workers.

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Simple innovation for simple human needs by Beverley Bott

Simple innovation for simple human needs

Often the word innovation conjures up images of radical thinking, extraordinary ideas, a new gadget or technology. But really, innovation is about thinking differently. Beverley, from our Digital team, looks at innovation through the lens of appealing to human nature and identifies trends in consumer behaviour to help you grow your brand engagement.

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Barry Smith talks about how are the next generation of consumers going to live with or without financial services

Kids today! Generation unbanked - how will the next generation of consumers live with or without financial services?

Barry, from our Retail Partners team looks at Generation Z and their preferences for banking and financial services in his blog. It’s estimated that Gen Z will make up 32% of the global population in 2019, so banks & retailers alike need strategies to engage with this upcoming generation.

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emotional intelligence in customer services

‘But really, how are you?’ – Emotional intelligence in customer service

Morton, from our Customer Care team talks about the importance of emotional intelligence for customer service teams. His blog explores how asking simple questions and active listening go a long way to help customers.

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A healthy workplace – what you need to know about mental health

A healthy workplace - what you need to know about mental health

When employees thrive, businesses thrive. Toby, from our Retail Partners team talks about mental health in his blog. How poor mental health impacts your business and what you can do to promote positive mental health for your employees.

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 Could GDPR signal a return to more traditional direct marketing methods?

Could GDPR signal a return to more traditional direct marketing methods?

Now the GDPR dust has settled a little and many customers have rejoiced at the quick-win overnight clean-up of their email inboxes and approved sender lists, just how might the new legislation affect companies’ decision-making when it comes to contact channel selection for data-driven marketing? Andrea, from our CRM team considers post GDPR marketing in her blog post.

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How can we stop kids getting HACKED off with their finances?

How can we stop kids getting HACKED off with their finances?

As credit providers it’s our duty, and in everyone’s interests, to help create responsible consumers for the future. Kelly, our Social Responsibility Manager, shares her experience with financial education & how Ikano Bank alongside local businesses are making a positive impact with Cheese Matters, an initiative driven by volunteers bringing financial education to young people in Nottingham.

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knowing me knowing you

‘Knowing Me, Knowing You'

Taking a nod from a favourite ABBA song, Sharon, from our CRM team covers Voice of the Customer (VOC) programmes and what you’ll need to consider before you launch a VOC programme of your own.

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A day in the bush is worth two in the bank

A day in the bush is worth two in the bank

The positive impact of a Corporate Social Responsibility (CSR) programme is wide and varied. Encouraging and enabling employees to give back to the community is proven to support employee engagement, skill development and the business's bottom line. Mark, from our Point of Sale team shares his CSR story.

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Protecting yourself against fraud

500 identities stolen a day – protecting yourself against Fraud.  

It’s estimated that on average 500 identities are stolen each day. The effects on the victim are lasting; often identity theft victims show the same emotions as trauma survivors. Fraudsters methods & targets are evolving with young people more at risk than ever before. Fran, from our Fraud team helps you protect yourself and your identity with sound advice & good practice.

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Do it for the camera. Keeping positive in work & life.

How do you keep a positive mind-set in work & life? Jen & Elishia from our Finance team give their tips on staying positive and doing it for the camera, keeping your highlight reel playing during stressful and busy times.

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Targeted marketing – is it valuable or pushing customers away?

Targeted marketing - is it valuable or pushing customers away?

Georgina, our Marketing & Rewards coordinator, questions the value of personalised & targeted marketing. In reality it’s everywhere, but is it valuable? Do customers view it as intrusive or is it essential?

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GDPR blog

Creativity meets compliance - GDPR as an opportunity to engage

The GDPR deadline is approaching quickly and businesses are in the final stage before live. Lani, from our Digital team looks at GDPR from a consumer’s perspective, urging brands to keep it interesting and approach the change in regulation as an opportunity to engage.

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It’s not just all about the sale…does your post purchase experience inspire brand loyalty

It’s not just all about the sale…does your post purchase experience inspire brand loyalty?

Gemma, from our CRM team takes a look at the post purchase customer experience. Is it engaging and relevant? Does it inspire brand advocacy?

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Consumer rights and Buy Now Pay Later

Are customers unwittingly giving away their rights?

Payment service providers are now offering enticing and attractive buy now, pay later payment options. But how does this affect consumer Section 75 rights? Andy, from our Retail Partners team looks at Section 75 & payments, giving his view on how consumers can protect their purchases and their wallets.

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Ikano bank blog image

Can work really be good for your health?

Our co-workers are the heartbeat of our business; their health and happiness is essential to achieving our vision, to create possibilities for better living. Kelly, from our communications team takes you through Ikano Bank Må Bra - Ikano Bank feeling good, a yearly initiative for our co-workers to help them be the best version of themselves both at work and home.

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Is Direct Mail a thing of the past?

Is direct mail a thing of the past?

Inboxes are bursting and many emails go unopened. Sarah, from our Retail Partners team explores the resurgence of direct mail and gives her view on how brands can approach communication across multiple channels to engage with customers and increase conversion.

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Rewarding loyal

It’s not me, it’s you. Keeping it personal with your customers.

How is your brand saying ‘thank you’, to customers? Is it through simple gestures or ‘wow’ experiences? Gina, from our Retail Partners team gives her view on the necessity of positive and memorable customer experiences.

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My simple digital wallet

Ah, my simple digital wallet…now, where did I put my digital card?

Has the digital wallet simplified our lives? Or have we just replaced rummaging through our physical wallet for rummaging through our phone? Om, from our technical team gives his view on how the digital wallet can evolve.

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Can you really trust a bank?

Could you really trust a bank?

There’s a trust issue between UK consumers and financial institutions. Our Business Development Executive, Lani Buckley gives her view on how banks can bridge the trust gap and make both commercial and competitive gains by doing what is right.

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Point of sale finance evolves for renewable energy

Change ahead: point of sale finance evolves for renewable energy

The renewable energy market remains healthy and dynamic. Our Senior Account Manager, Mark Williams takes you through key changes in the sector and gives his view on how point of sale finance must adapt to meet retailer & customer needs.

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Promiscuity is the new loyalty

Promiscuity is the new loyalty

Customer promiscuity is bred by convenience and affordability.  Capturing the promiscuous audience is the new retail challenge. Our Head of Sales gives his view.

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