Our co-worker blog

From £/ sq. foot to smiles/ sq. foot!  3 building blocks of high street success

From £/ sq. foot to smiles/ sq. foot! 3 building blocks of high street success

It’s tricky times for the high street. As we round out the golden quarter, Simon, our UK Head of Direct to Consumer & CRM considers what’s needed to keep our high streets thriving and relevant to our communities.

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Lessons learned in the dojo

Lessons learned in the dojo
Creating a highly engaged & motivated team

Simon, our Head of Customer Operations is passionate about people and their development. In his blog, he shares his approach to creating a highly engaged & motivated team. Starting out with lessons learned as Sensei in the dojo and fast forwarding to today, leading a contact centre of 100 plus co-workers.

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Simple innovation for simple human needs by Beverley Bott

Simple innovation for simple human needs

Often the word innovation conjures up images of radical thinking, extraordinary ideas, a new gadget or technology. But really, innovation is about thinking differently. Beverley, from our Digital team, looks at innovation through the lens of appealing to human nature and identifies trends in consumer behaviour to help you grow your brand engagement.

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Barry Smith talks about how are the next generation of consumers going to live with or without financial services

Kids today! Generation unbanked - how will the next generation of consumers live with or without financial services?

Barry, from our Retail Partners team looks at Generation Z and their preferences for banking and financial services in his blog. It’s estimated that Gen Z will make up 32% of the global population in 2019, so banks & retailers alike need strategies to engage with this upcoming generation.

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 Could GDPR signal a return to more traditional direct marketing methods?

Could GDPR signal a return to more traditional direct marketing methods?

Now the GDPR dust has settled a little and many customers have rejoiced at the quick-win overnight clean-up of their email inboxes and approved sender lists, just how might the new legislation affect companies’ decision-making when it comes to contact channel selection for data-driven marketing? Andrea, from our CRM team considers post GDPR marketing in her blog post.

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knowing me knowing you

‘Knowing Me, Knowing You'

Taking a nod from a favourite ABBA song, Sharon, from our CRM team covers Voice of the Customer (VOC) programmes and what you’ll need to consider before you launch a VOC programme of your own.

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A day in the bush is worth two in the bank

A day in the bush is worth two in the bank

The positive impact of a Corporate Social Responsibility (CSR) programme is wide and varied. Encouraging and enabling employees to give back to the community is proven to support employee engagement, skill development and the business's bottom line. Mark, from our Point of Sale team shares his CSR story.

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Protecting yourself against fraud

500 identities stolen a day – protecting yourself against Fraud.  

It’s estimated that on average 500 identities are stolen each day. The effects on the victim are lasting; often identity theft victims show the same emotions as trauma survivors. Fraudsters methods & targets are evolving with young people more at risk than ever before. Fran, from our Fraud team helps you protect yourself and your identity with sound advice & good practice.

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Do it for the camera. Keeping positive in work & life.

How do you keep a positive mind-set in work & life? Jen & Elishia from our Finance team give their tips on staying positive and doing it for the camera, keeping your highlight reel playing during stressful and busy times.

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It’s not just all about the sale…does your post purchase experience inspire brand loyalty

It’s not just all about the sale…does your post purchase experience inspire brand loyalty?

Gemma, from our CRM team takes a look at the post purchase customer experience. Is it engaging and relevant? Does it inspire brand advocacy?

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Consumer rights and Buy Now Pay Later

Are customers unwittingly giving away their rights?

Payment service providers are now offering enticing and attractive buy now, pay later payment options. But how does this affect consumer Section 75 rights? Andy, from our Retail Partners team looks at Section 75 & payments, giving his view on how consumers can protect their purchases and their wallets.

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Is Direct Mail a thing of the past?

Is direct mail a thing of the past?

Inboxes are bursting and many emails go unopened. Sarah, from our Retail Partners team explores the resurgence of direct mail and gives her view on how brands can approach communication across multiple channels to engage with customers and increase conversion.

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Point of sale finance evolves for renewable energy

Change ahead: point of sale finance evolves for renewable energy

The renewable energy market remains healthy and dynamic. Our Senior Account Manager, Mark Williams takes you through key changes in the sector and gives his view on how point of sale finance must adapt to meet retailer & customer needs.

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Promiscuity is the new loyalty

Promiscuity is the new loyalty

Customer promiscuity is bred by convenience and affordability.  Capturing the promiscuous audience is the new retail challenge. Our Head of Sales gives his view.

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