Closure of the New Look Card – Your questions answered

Unfortunately, as New Look invest in the future of their stores and online checkout, the decision has been made to close the New Look card. This means you can no longer use the New Look card as a method of payment.

You can return items purchased using your New Look Card for a refund back to your New Look Card account until Monday 31^st July 2023.

The usual returns policy will apply

New Look Returns Policy

Yes. It’s important that you still get in touch to let us know if your card is lost or stolen so we can make sure it cannot be used by someone else.

To report a lost or stolen card please use our lost/stolen web form.

You will be able to make repayments to your New Look card account in store in the usual way until Monday 31st July 2023.

After this date you will need to make any repayments to your account using an alternative method. More information on how to pay can be found on our ways to pay page.

Your credit agreement for your New Look card is with Ikano Bank. The closure of the New Look card does not change how much you owe, your monthly payments or your account information.

Please make sure that you stay up to date with payments. Payments can take up to 5 working days to show on your account. If we don’t receive your cleared payment by the due date a fee of £12 may be applied. If a fee is added to your account, this may be reported to Credit Reference Agencies and show on your Credit report.

If you have any concerns about keeping up with payments, please visit financial support.

If you have a Direct Debit set up to make payments on your account the amount you have arranged to pay will continue to be collected from your bank or building society account as normal.

If you do not have a Direct Debit set up currently you can request this using our store cards webform.

Please continue to make payments as normal until we confirm that a Direct Debit has been set up.

Yes, your New Look Card statement will continue to be sent to you in the usual way. You can view your latest online statement and payment information by logging in to your account.