Retailer details

Retailer

Please enter the name of the company logging the complaint

Store/Location

Please give us your store name or location

Your name/ID

Please give us your name

Customer details

First name

Surname

Address

Just the first line of the address is fine. This is to help us identify the account.

Your postcode

Date of birth

DDMMYYYY

Ikano account number (if known)

For store cards, please enter the 16 digit card number.
For loan accounts, the account number can be 9 or 16 digits long

Email address

Telephone number

Please give us the best number to contact the customer on. This can be a landline or mobile phone number.

When is best time to contact the customer?

We can't guarantee we'll be able to call at the time stated however, we will do our very best to.

Brief description of the complaint

Please give us detail so we can investigate thoroughly and respond quickly.

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