Our sustainability work

Today, some of the biggest challenges facing our society are climate change, inequality, unsustainable consumption and a lack of well-being for many people. We work to create opportunities for a better everyday life and a healthy economy by offering simple, neat and affordable services for the many people and thus contribute to the possibility of making more sustainable decisions in everyday life. 

On this page, you can read about our work to become a more sustainable company that takes responsibility for our impact on society and the planet.

Our latest sustainability report: 

Sustainability report 2022

Sustainability icon - white smiling flower in a green circle

Our sustainability goals

How can we best contribute to making a difference? Anchored in the UN's sustainability goals, we at Ikano Bank have set strategic goals in three important focus areas.

Healthy & sustainable everyday life

We offer simple and accessible financial services that create the conditions for more people to contribute to a healthy and sustainable everyday life.

Target 2025:

  • 100% paperless customer communication
  • 25% of our liquidity portfolio is defined as green
  • Ranked top three best sustainable bank in every market where we operate

Circular & climate positive

We work to reduce the environmental impact our business model has on society, as well as to offer financial solutions that promote a circular and climate-positive social economy.

Target 2025:

  • Increase our green verified lending sales by 10x
  • Achieve climate neutrality in all our offices
  • 100% of our IT equipment is recycled or returned for extended life

Nice & inclusive

We want to offer development opportunities, a safe working environment and equal treatment for all our employees. At the same time, we want to create the conditions for a better everyday life for more of the many people where we operate.

Target 2025:

  • Reach more of the many people by granting loans to customers who are currently underrepresented (e.g. students, self-employed)
  • Create platforms and distribute knowledge to include more people and help them build a better personal economy
  • Our workforce reflects the diversity of the communities in which we operate
Reduced use of paper by 40 tonnes. Increased share of green investments to 17.9%.

Social days

At Ikano Bank, we actively encourage our employees to use one paid working day per year to work for a local charity or in a local sustainability project. With this day, we want to increase employees' sustainability commitment and we encourage everyone to actively reflect on how we can give back to our society in a meaningful way.


Supporting local charities and initiatives

Our co-workers are actively involved in choosing which causes we support. They nominated and voted for the Children’s Bereavement Centre (CBC) to become our charity partner for 2020-23. They were asked to nominate charities close to their heart for the vote, in line with Ikano’s charity policy, which focusses on children and vulnerable adults in the local area. We aim to raise as much money as possible for the CBC through our co-workers’ fundraising endeavours and planned events, like an annual charity pub quiz. We’ll match pound-for-pound, anything raised for the CBC by our co-workers so that children and their families who are affected by terminal illness or death can access the support and guidance they need.