What do you need to get in touch with us about? I need to... I need to... set up or change a Direct Debit pay off my loan in full cancel my account check my balance get a credit balance refund change my address do something else MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage First, you'll need to ask us for a settlement figure. This is the amount you need to pay back your loan in full. Get a settlement figure Already have your settlement figure? See our ways to pay for how to send us your final payment by bank transfer. If you have any questions, please fill in the form below and we'll get back to you within 5 working days. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You need to have a Direct Debit in place for your monthly payments. This will show on your bank account as ‘Ikano Bank’. It can take a few weeks to set up a new Direct Debit, so if your payment is due soon see our other ways to pay. Otherwise please fill in the form below and we'll get back to you within 5 working days. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage You should have received a balance update by email in the last month. The email was from Ikano Bank - please check your junk folder if you didn't get it. If you still need to get in touch, please fill in our form below and we'll get back to you within 5 working days. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage If you need to cancel your order, please contact the retailer directly. After you do, they'll tell us so we can cancel your finance agreement. Please give us 7 days to process the cancellation. If you’re still going ahead with your purchase, but you’ve changed your mind about the loan, you can cancel your loan agreement within 14 days of applying. Either fill in the form below or call us. After cancelling, you'll have 30 calendar days to pay back the balance of your loan. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Simply fill in our online form to tell us your new details. Change of address form Please note - it may take up to 5 working days to update on your account. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage Remember to check out our frequently asked questions to see if there's an answer to your query. If you still need help, please fill in the form below and our customer service team will get back to you within 5 working days. MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your first name RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your surname RegExpToMatchErrorMessage First line of your address is fine. This is so we can identify your account. MinMaxErrorMessage Please enter the first line of your address RegExpToMatchErrorMessage MinMaxErrorMessage Please enter your post code so we can find your account RegExpToMatchErrorMessage Date of birth Day Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 1899 1898 1897 1896 1895 1894 1893 1892 1891 1890 1889 1888 1887 1886 1885 1884 1883 1882 1881 1880 1879 1878 1877 1876 1875 1874 1873 1872 1871 1870 1869 1868 1867 1866 1865 1864 1863 1862 1861 1860 1859 1858 1857 1856 1855 1854 1853 1852 1851 1850 1849 1848 1847 1846 1845 1844 1843 1842 1841 1840 1839 1838 1837 1836 1835 1834 1833 1832 1831 1830 1829 1828 1827 1826 1825 1824 1823 1822 1821 Please confirm your date of birth. This help us identify your account. MinMaxErrorMessage Please enter your date of birth so we can find your details RegExpToMatchErrorMessage MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage MinMaxErrorMessage This is a mandatory field. Please enter a valid email address MinMaxErrorMessage This is a mandatory field. RegExpToMatchErrorMessage This doesn't match the email address you've entered above. Please give us the best number to contact you on. This can be a landline or mobile phone number. MinMaxErrorMessage Please tell us the best mobile or landline number to contact you on RegExpToMatchErrorMessage If we need to call you, we will try our best to contact you at your preferred time. MinMaxErrorMessage Please let us know when is the best time for us to contact you RegExpToMatchErrorMessage LengthErrorMessage MinMaxErrorMessage Please tell us what you need help with RegExpToMatchErrorMessage Send email